Can you Cancel Cox Internet Anytime?
Is There Any Possibility to Cancel Cox Internet Anytime?
Cox Communications is an American telecommunications company that is engaged in the provision of Cable TV, Internet, and telephone services it has operations in eighteen states of the US with its residential customers exceeding six million. Suppose you use Cox and subscribe to the internet package. In that case, you might be inquiring about the cancellation policy and if you can cancel the internet service at any time. Below are some facts you must know concerning the cancellation of Cox's internet service.
Cox Internet Cancellation Policy
Cox has no direct early termination fee for internet services if you cancel your services before the contractual period elapses. But the Cox cancellation policy also outlines the possibility of having you pay up to a dollar amount of 100% of the total monthly fees that are remaining under the agreement if you choose to cancel the agreement.
Thus, even though there is no early termination fee, the remaining balance of the agreement is to be paid in case the services are canceled before the effective date of the contract. The kind of payment you would be expected to make would depend on the remaining number of months to complete the full year.
For instance, if you had subscribed to its services for one year and decided to cancel it after 5 months, you may have to pay for the fees for 7 months because that is what you agreed to accept when you signed the one-year contract.
Month-to-Month Cox Internet Plans
Although the long-term contracts do offer the convenience of knowing that your service will not be interrupted for a long time, you should avoid signing up for one if you are not prepared for the consequences since it will attract fees for early cancellation, and you should opt for the Cox month-to-month internet instead. Cox has internet plans that are both, limited by contract and unlimited, no contract needed.
Furthermore, a month-to-month plan allows you to cancel Cox Internet at any time without incurring the risk of being charged. Since there is no annual contract, you don’t have to worry about any ETFs or even the remaining monthly charges that you may have to pay.
The only condition is giving a written notice to Cox that you wish to discontinue your internet service and in this, you can only give 30 days' notice. You have a penalty-free right to cancel as long as you do so before the following billing cycle.
It is however important for one to note that month-to-month plans for most service providers are slightly more expensive per month than the Cox contracts. Nevertheless, they are the most convenient if you might need to cancel soon in most cases.
To support this need, the following policies will apply:
Subscribers have to return any Cox rented equipment like modem, router, or cables upon cancellation of their Cox internet service. The equipment must be returned within 30 days after disconnecting your service it also indicates that there is.
Cox offers their customers free pre-paid shipping labels to ensure that the equipment can be returned without fuss. If the equipment is not returned within 30 days, the unreturned equipment fee will be required from you. For the modems, the fee ranges between $100-$150 depending on the modem to be used.
It is that easy to avoid the Cox modem fee by taking the Cox equipment to the nearest store of Cox or you can even put the equipment in the return packaging and take it to UPS or FedEx. It is essential to retain the tracking number as evidence that the product has been returned.
If you bought it directly from Cox, that means it is your modem or router you are using now. In the case of equipment that has been purchased, the consumer does not have to return the equipment upon cancellation.
Disconnecting and Stopping Billing
You can also contact Cox customer service at 1-844-206-3787 for an official cancellation of your Cox internet service. Make sure to inform them of your desire to be disconnected and request service disconnection either right now or at any other future time.
Generally, Cox will cease charging immediately upon the cancellation date and request for disconnection subject to the return of all the equipment. If you decide to cancel the internet mid-month, then Cox will be able to prorate the last bill up to the date that you cancel the service.
But if you have a term agreement Cox may continue billing until you terminate such contract at their end depending on the date. Before disconnection of the service, it is advisable to ask the agent for clarification over the final bill and the cancellation policy.
From the conversation, one should also ensure that over the phone and in writing the service provider has indicated that the service has been disconnected to avoid being charged for the unused service. Keep all the cancellation confirmation codes, messages, or any written communication from Cox.
Cox Internet: Some of the options you have when you are thinking about canceling, are;
Before pulling the plug on your internet service, consider alternatives that allow you to avoid cancellation fees:
- Ask about promotional pricing: If your rate was recently hiked, then call up Cox and diplomatically inquire if they have any better rates for loyal customers or introductory offers. They may negotiate with you to try and get a reduced price.
- Temporarily suspend service: You can suspend the service for a period of up to 6 months or more which helps to freeze the monthly charges. It is important to note that there is a $10 monthly hold fee which you need to be careful of.
- Transfer service: If you are relocating, you can move your Cox service to your new residence without early termination which is an alternative to cancellation.
- Sublet and share service: Read the rental agreement to see what the law says about sharing Internet service with a roommate or subtenant that would enable service to continue.
The Bottom Line
It also does not have early termination fees as long as other wireline competitors but is more flexible in its pricing structures. However, if you want to cancel the service before the term agreement, then you will be in for other charges to pay the remainder of your contract. To avoid being charged penalties or receiving threats of cancellation, it is advisable to sign up for Cox Internet service on a month-to-month basis. The only thing to be ready for is to give back any rented equipment without delay.
As mentioned in the introduction, understanding the correct way of canceling service through a phone call, a written letter, and returning borrowed equipment can help users avoid being charged after stopping the Cox internet connection.
Ready to upgrade your internet experience? Call us now at +1 844-349-7575 to explore the best Cox Internet plans for your needs!