Does Xfinity have to come to your house for Internet?

Posted on: 19 Jul 2024

That being said, do you actually need Xfinity to come to your house for internet?

A task that can be quite complicated is getting internet service at home and especially where one does not know what is needed to have the internet services installed. If you are planning to subscribe to Xfinity internet you might be asking the following questions does Xfinity have to come to my house to fix the internet? Or can I install the software myself?

This is a complex question, which I can answer in simple terms; yes, in most cases, Xfinity does need to send a technician to your home for new internet installations. Here's what you need to know:Here's what you need to know:

Why Xfinity Usually Requires To Come To Your House

New customers can set up their Xfinity internet service via a professional visit to your home to complete the connection process. There are a couple reasons why:There are a couple reasons why:

Equipment Installation - For Xfinity to get your internet working, it has to install equipment like a cable modem and cables in your home. Technicians will get the setup for your home done and will also ensure that all the equipment is set up correctly.
Regaining Cables/Outlets – Most homes as of now have accessible cable outlets inside to connect Xfinity equipment also. This makes a technician to bring cables from the outside cable box and connect the equipment inside the house.
Connection Enhancement – Due to the many factors that exist, influencing the speeds of connection, there is a need to enhance the connection. A technician will debug problems to do with the laying of these cables and the wiring of your home to have the Internet running at its best.

Thus, for the majority of new Xfinity internet users, a technician has to come physically to install the right equipment and to ensure that the wiring of your home will support the speed for which you signed up.

In the cases where a Technician’s visit is not needed

In some cases, Xfinity may not need to visit your home for internet installation:In some cases, Xfinity may not need to visit your home for internet installation:

Existing Wiring – Comcast/xfinity If you have coaxial cables pre-installed through your home to accommodate for Comcast/Xfinity service, then you are qualified for self-installation where you don’t have to wait for the technician to arrive. This also means your home must have cable outlets already installed inside the vicinity where the cable is to be used.
Business Internet – For Xfinity Business Internet customers, there may be even more installation types such as do it yourself installation for those who are in areas where Xfinity has fiber and/or coaxial wiring already laid.

Thus, if your home does not have additional new wiring or equipment necessary from Xfinity, they may allow you to manage the connection of equipment on your own without a technician coming in a truck. However, the fact remains that a majority of new residential subscribers do require that professional touch for their installations.

This article will explore what a person should expect during an Xfinity installation appointment.

Alright, so yes, Xfinity does need to come to my house to activate new internet service, although the process seemed quite different than what is depicted here. What should I do when the tech comes along?

Here are the typical steps during an Xfinity internet installation in your home:Here are the typical steps during an Xfinity internet installation in your home:

Equipment Delivery – The technician will arrive with all the Xfinity equipment you require, including a cable modem and the appropriate cables. You do not have to buy a single piece of equipment to use in the business, it is a plus for anyone willing to get involved.
Cable Connection – They will connect a coaxial cable from the cable box/pedestal at your compound to your house and cable modem.
Location Scouting – The technician will assess the best places to put your WiFi in your home in terms of coverage. It was also found that they may inform clients on modem placement.
Modem Configuration – They will power up your Xfinity hardware, connect your modem, and check Internet connection speeds on your computer. Security settings will be set out.
Extra Adjustments - Depending on factors that may slow down speeds in your home, the technician may also make adjustments. They want your Xfinity internet to perform as fast as the company has claimed it to be, when possible.

On average, it takes 1-2 hours to install the software depending on various factors such as the complexity of particulars and the hardware used. The technician would prefer to resolve the issue and have your internet connectivity up as soon as possible during the first visit as this saves time and will not require other additional visits just to get you connected.

Preparing Your Home for Stacking and Installation

Before Xfinity comes for your installation, here are a few things you can do to prepare your home and make things smoother:Before Xfinity comes for your installation, here are a few things you can do to prepare your home and make things smoother:

Pleasing Modem Placement - Ideally, if possible, there should be some sort of free from space preferably near a coaxial outlet where the modem can be placed. No items should be placed on it or on the top of the structure and the space should not be constricted.
Unplug old Internet connections - If you had prior Internet connection providers, then it is advised that you disconnect any modem or router that was installed by them and return them if they were rented. This signals the onset of a new generation of equipment from Xfinity.
Cable Pathways – Make sure that the technician has accessibility to areas where they can run cables for your basement or entry point into your house. Relocate objects that hinder passage through the locations.
Power Availability – Ensure that there are grounded power outlets at those modem locations. This is less time consuming as compared to installing wirings for new outlets at the construction site.

These tips prevent an installation that you have to schedule a second appointment for completion. The amount of preparation your home is, the less time the technician will spend installing Xfinity internet in your home.

Self Installation Isn't Recommended

For most customers for example, Xfinity advises that someone doesn’t attempt to install the home internet service by themselves without the technician. Here's why self-installation isn't a good idea:Here's why self-installation isn't a good idea:

Faulty Modem/Router or Connection-endorsement – At times, the modem that was bought isn’t correct, the cables used are not right, or settings were set up wrongly. This could cause damage to equipment or fail to get an internet connection.
Outlet wiring Issues – it is imprudent to engage in cable wiring without understanding the code of the building, or how to ensure that the cables do not move around afterwards only to find out that they may be a danger to the inhabitants or they do not connect properly.
Connection Issues – The fact that you have installed equipment on your own but cannot possibly connect to the Internet means that addressing issues is a nightmare.
No Home Pre-Qualification – Xfinity cannot specify beforehand all factors in your home influencing the service or even rule it out. Things like the earlier mentioned old cables could actually be left behind.

And thereby the inherent variables and complications make it practically impossible to carry out a ‘self installation’. To get the fastest and most reliable internet from Xfinity, the route of booking a technician’s visit is most advisable when initially setting up services.

This section focuses on some of the questions that you need to address before going for your installation.

Sometimes, when you get an Xfinity internet connection, it may feel like the cable technicians are invading your privacy since they are allowed into your home to install cables and other equipment. To understand the process better, here are some questions you can ask when you schedule your appointment:To understand the process better, here are some questions you can ask when you schedule your appointment:

Where are cables required to be pulled or where is equipment to be installed? Is it possible to restrict some rooms or areas where the button can be pressed?
What should I do to ensure that installation is as easy as possible and mostly done before moving in?
To what extent does a standard installation appointment occupy?
What do you do to the equipment that I already own and are currently set up?
Where and how will you place the cable modem in order to secure the best performance of the WiFi?
What jobs will you perform off my property, such as attaching to exterior cable jacks?
What can I do if the problem arises on the speeds or connectivity after installation?

We wish Xfinity could share such answers to the above questions in advance, before installation day comes.

The Bottom Line

There are several ways to get connected to Xfinity services and have your home equipped with fast and efficient internet service, but in most cases, a new customer has to seek professional assistance. Professional technicians require making equipment arrangements, locating the cables, and determining the proper speed for the layout of your house.

Although the self-installation option is not always unavailable, it is essential to note that for many individuals, receiving professional assistance from Xfinity during the initial process is crucial. Understand why a technician requires to visit and what occurs during a normal installation process assists you to prepare as you wait to embrace Xfinity internet in our house.

Call us today at +1 844-345-0888 to discover the best Xfinity plans tailored for you! Don’t miss out on fast internet, great TV options, and unbeatable customer service. Get started now!