How do I cancel DirecTV for a deceased person?
Funeral internet services are painful enough to deal with, but to have to go through the process of canceling all the accounts and services previously paid by the deceased is traumatizing. Perhaps, one of the services that may prove to be slightly hard to have cancelled is DirecTV, especially after the death of the subscriber. But, in this case, there are several ways by which you would be able to carry out the cancellation process quite seamlessly.
First, obtain data that the subscriber with the deceased had with the company – DirecTV. To register a new account you will require the full name of the user, his address where service is required, telephone number in the account, and the account number if any is available. Search for recent bills to obtain the account number or use the internet to search for the account number.
Next, get the phone, and dial 1-800-531-5000, which is the number for DirecTV customer service. It is important to let the representative of the company that you are calling to discontinue service for the account which is due to the recent passing of the account holder. It is advisable to be prepared to reveal the name, address, phone number, and account number.
When you get through to the DirecTV agent, you will possibly be asked about the nature of your relationship with the deceased. Some of the typical ones are the spouse, child, sibling, parent, executor of the estate, or even the power of attorney. If you do not fall under any of these categories, there are chances that you will be required to present a document proving that you can deal with the affairs of the deceased.
You will also need to include proof of the death of the policyholder, which can be presented through a death certificate. Permissible evidence includes the death certificate or other means of identification such as an obituary notice or a funeral notice. A large number of providers permit sending documents through e-mail these days. Hello, I am kindly requesting that someone provide me with the best method to forward my documents to DirecTV.
After the necessary proof of death documents are furnished, DirecTV will cease service and billing from the date of death. It stops more charges from being added to the account, thus controlling the overall amount of charges. If billing had already happened after the date of passing, then, request for a pro-rated credit for the service that the deceased used up to the date of passing but billed on a later date.
Sometimes canceling DirecTV service also involves returning leased property such as satellite dishes, receivers, remotes & access cards. Find out whether returns are necessary and how they are made if that is the case. If you cancel the policy due to the death of an account holder, you are relieved from charges applicable to the termination of the policy.
If the account has a balance, the agent can be consulted if the balance can be waived due to the cancellation being made under bereavement. If not, ensure you settle accounts with the service providers from the estate of the deceased. There could also be some outstanding balances that could in one way or the other be taken to the credit bureaus which you would maybe wish to avoid.
For accounts that make use of the auto-pay system on the billing, it is also important to follow the steps outlined above to cancel the credit card or the bank account that was used to make the payments. Click on the ‘Make Payment’ tab and if necessary, go online or call back to adjust payment options.
Noting that it is nevertheless feasible to argue that postponing events on behalf of a dead person might induce some degree of anxiety. For such conversations, nevertheless, DirecTV has people ready to manage such correspondence and would assist the caller through the required processes. The death of a loved one is terrible enough to deal with, and it is unjust for remaining family members to have such taxing financial obligations. This is therefore why it is crucial to always take time and finish the accounts correctly so that additional problems are handled and the healing process may start.
It is especially important not to hang up the phone if you’re calling about a cancellation since it may entail long waiting in line and tedious procedures; do not be afraid to ask for a supervisor. No one should have more stress, especially after losing the dearest one in their lives. Being agents, they want to prove their efficiency during this undoubtedly trying period.
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