How Do I Get Out of Cox Internet?
Introduction
Cox Communication is one of the leading telecommunication providers in the United States offering cable video, internet, and telephony services to more than 6 million consumers in 18 states. While many customers claim that Cox provides fast speeds and reliable connection, some may want to change the provider for some reason as they moved to a different house or district, they are tired of high prices or bad attitude from the support team. However, self-disconnection from Cox Internet service is very tasking and time-consuming, especially if you are not well-informed about the procedures. This guide will help you decide whether you should cancel this internet service provider and how you will return equipment to Cox.
Make a judgment whether you should quit Cox.
Instead of going through the process of changing one’s Cox internet service, it is worthwhile to think about what issues a person has with the provider. Determine whether these problems are petty, or profound and would affect a relationship.
Common Reasons to Leave Cox Internet:
- These have been realized in the form of frequent connection problems and low reliability of the offered speeds.
- also a relatively constantly rising monthly expenses
- Their negative perceptions may be because they had a bad experience with some customer service personnel.
- Lack of access to Cox within the neighborhood
- He decided to look for a cheaper internet package other than the one being offered by Spectrum.
Apart from that if you are fine with the speeds and reliability of the connection it may not be cost-effective to go through the hassles of cancellation. However, if you are always upset by the service or the prices offered by Cox then the idea of changing your provider may be justified. Forums and other online sources, make a list of positive points and negative points so that you can decide whether to leave Cox or not.
Doing More Research on Other Internet Service Providers
Be sure that there are other options with the Cox internet plan before you decide to cancel it. It also has to be noted that access to high-speed internet options is largely influenced by where one lives. Find plans from specific providers such as AT&T, CenturyLink, Verizon Fios, Optimum, and Xfinity, and compare from the comfort of your home.
Compare new provider plans by:
- Internet speeds offered
- Restrictions such as monthly usage allowance and charges for exceeding this allowance.
- Monthly tariffs and effective contracts
- Offering the plans with television or phone services
- Early termination fees
Ideally, select an internet service you want to subscribe to in a way that its other features come at a cheaper expense in successive months as compared to what you are paying to Cox at the moment. For any new provider promotions, make sure to confirm any welcome offers or discounts in writing first.
Inform Cox that the customer has canceled the service
Whenever registering with a new internet company, make sure that you seek Cox services to discontinue the service. They provide the option to call, live chat, or even send a message through the customer support team. Just say you are relocating and require the service provider to disconnect the internet promptly.
Key details to have ready for the cancellation conversation:
- Your account number that belongs to the Cox.
- Address for service to be disconnected
- Sought for the last date of billing.
- New address for the final bill if one is to change his/her address before the final bill is due.
Cox may attempt to give you some form of incentive to stay by giving you other offers in the future. Do not get convinced to take the offer on the other side because it is tempting to change your mind, recall why you wanted to cancel it in the first place. When it comes to how you approach the insurance company, make sure you insist that you are transferring your business to another provider.
Return Cox Equipment
If you cancel any of your Cox internet plans, you will need to return all rented equipment within five days of cancellation of the plan, including modem, routers, cables, etc. The option to visit a local Cox store or request a FREE pickup from your home is also available. The last thing to ensure is that all the items you want to donate are well packed for pickup on the next day.
If you do not remove returned equipment fees, you will keep on paying rental charges and costs. These fees could sum up to significant amounts of money if the gear is not returned in good time after cancellation. All equipment has to be in good shape too or else you are going to have extra damaged item charges as well.
Pay Remaining Cox Bill
As much as the internet service provider can cancel your Cox internet service, you will find that the internet connection gets disconnected a day or two later. However, the actual amount that you are going to be charged is your final prorated bill and it may take 12 billing cycles to be calculated. You will receive a statement in the mail for any remaining days of service that your group has paid for and any equipment charges.
Take time to peruse the balance and the due date on the last statement of the utility bill. Cox can also report delinquent or missing payments to credit bureaus and this is detrimental to credit scores. Another disadvantage of cancellation is that you cannot access your account online anymore, which means you can’t check your balance or make payments on their website or in their application.
Early Termination Fees & How to Get Them Reimbursed
If you had to incur early termination fees (ETFs) when you decided to terminate your Cox contract agreement, demand a refund from the new provider. Most large Web hosting firms will absorb switch costs of up to some hundred dollars to get your patronage from other firms. To qualify for reimbursement programs, you’ll need:
- A document that substantiates the existence of an early termination fee amount
- A scanned version of your bill received from Cox Communications before you terminated the service
- Notification of new provider confirmation for registration
Ensure that paperwork is done at an early date especially when there are promotional offers to be won. Provide documents in copies only in case of an unfortunate loss of documents. Continue to chase until you get your credit or your bill reduced by the new company.
Conclusion
Gaining back Cox internet service, however, is possible, albeit with a little effort – particularly in ensuring that equipment and payments are returned. But, dedicating adequate time to ensure that the change is done correctly is a small price to pay for not continuing to work with an unsuitable internet company. By ensuring that you seek other internet services in your area, reading all the cancellation policies to ensure that you understand them, informing Cox early enough, and returning the rental equipment as soon as possible, then you can be able to eliminate Cox from your internet life as soon as possible. To stay loyal until this long breakup process is Over enough is said and done it will pay off in the long run with a hopefully improved service from this newly promoted internet provider.
Ready to upgrade your internet experience? Call us now at +1 844-349-7575 to explore the best Cox Internet plans for your needs!