How do you get out of your Cox Cable Contract?
How to Cancel Cox Cable Contract?
For instance, when subscribing to Cox Cable, the provider usually provides its services under a contract that may last for one or two years at most. However, there are a few things that you can do to terminate your Cox service without having to worry about the early termination fees. Here are the main methods to consider:
1. Reserved of Their Operational Area
Another way, which is probably one of the easiest ways is to not live in Cox’s coverage area anymore, so one cannot be charged for the services he or she no longer wants or needs. The services that Cox Cable offers are however limited to some areas. The places where they offer service are one of the most important factors because if you move to a place where they do not offer their services, you normally do not have to honor the agreement.
If you wish to cancel for this reason, you will need to present a document that shows that your address has changed, including but not limited to a rental or lease agreement, a utility bill, or your driver’s license. Submit the above documents to Cox and ensure they receive them at least 30+ days in advance. This means that you can easily cancel the contract and you will not be charged any further for it.
2. Regret to state that I have not been able to benefit from this service.
Sometimes, Cox contracts come with satisfaction guarantees or performance clauses. Non-performance means that if your connection hardly ever connects or the speeds offered are significantly lower than their claims, you may have the right to leave.
Record any such connection issues over some time. Keep records of such speed tests if the network performs below the promised speed. Record all the times that the internet has gone off and for how long they have stayed off.
Give the above documentation to Cox and proceed to cancel citing unsatisfactory service levels. It is advised to lodge complaints along the respective stages to obtain the best results instead of presenting all the documentation at the end.
3. Does this confirm that no commitment is in place?
In some cases, you may be able to waive the early termination fee because you are no longer bound by any contract. Carefully review your Cox account paperwork and check for: Carefully review your Cox account paperwork and check for:
- The length of the contract term is not defined or mentioned.
- Situations where you are outside your initial commitment to service
- Specifically, there will be more instances of upgrading plans than Contracting out of the plan.
If you’re able to identify that your agreement has expired, you should be able to call and ask the company to cancel or reduce the services offered without having to pay a cent. Stay forceful if the first agent asserts that there is the existence of a contract. It is best to invite them to state their precise end date on their systems.
4. Moving services to a spouse or roommate
If you live with a partner, friend, or family member, you may be able to transfer your Cox services to that individual without incurring cancellation charges. Register this new account under their name and also sign the necessary contracts for renewal if any are needed.
When effective, cancel the above services in your name and verify that no termination fee applies due to transferring in place without interruption. This ensures that you can continue enjoying the services without having to be tied down on a contract with them.
5. Pay Any Applicable Fees
If you feel that you need to, or wish to get out of your Cox contract but none of the options mentioned above apply, there is always the option of paying an early termination fee. By looking over the paperwork of the contract, you will be able to determine the exact amount due. Generally, the fees range from $10-20 and are charged by the remaining time in your contract, usually in months.
This means that even if you are late for a few hours, days, or even weeks in a month it is considered as a full month when determining the total penalty. Be prepared for a situation when you are to pay the outstanding balance of the car cost. Once you pay the fees though, you can cancel the services without any further consequence.
Getting Your Deposit Refunded
However, when you do cancel with Cox, they are always likely to ask you for the deposit that you were charged when you first subscribed. You should request your deposit amount to be given back to you after the final expenses have been paid out. Depending on the circumstances, the wait time for the refund is around 4-6 weeks after the cancellation.
Look for screw-ups where they attempt to apply your deposit to the balance. If you do not receive it as expected, then contact the billing department as soon as possible. It requires some time and determination to make Cox make termination refunds as it does not issue them automatically.
Parting Thoughts
It is undoubtedly possible to dig oneself out of a Cox Communications service contract, though doing so can be a genuine pain. However, when armed with adequate paperwork and logical arguments, one has a better shot at severing the contract free from penalties. Perhaps one of these strategies should be used the next time an individual or a member of their household wants to sever their relationship with Cox Cable.
Ready to upgrade your internet experience? Call us now at +1 844-349-7575 to explore the best Cox Internet plans for your needs!