How Long Does it take for Cox Internet to Activate?
In this case, the process of engaging Cox Internet services is referred to as the Cox Internet Activation Process.
After you order Cox internet service, either online, over the phone, or in person, here are the general steps to getting activated:
1. Order Processing
First, before you can make an order with Cox, they will take some time to enter your order into their system. This usually takes 1-2 business days after placing an order for delivery of the generated text. After placing your order, you get an email notification that the order was completed.
2. Equipment Shipment
Subsequently, Cox will deliver your equipment such as a modem and or router if you rented it or bought it from the company. The equipment is mostly delivered by FedEx and it takes 3-5 business days for the equipment to arrive after the confirmation of order.
3. Self-Installation
Because of most internet packages, Cox permits self-installation which is the process where you install your equipment. There are instructions provided, and it appears to be a relatively simple matter of plugging in cables and turning on apparatuses. This will begin your connection.
4. Professional Installation (Optional)
As is the case with gigabit internet, for instance, Cox may suggest that the package requires professional installation by a Cox technician. It is also possible to opt for professional installation if you do not care for DIY installation. The technician will arrive at the agreed date, make connections, install, and switch on the service.
Activation is usually a one-time process that may take as little as five minutes or as long as half an hour or more depending on the company and the specifics of the offer that has been made.
The total time it takes to get your Cox internet fully activated depends on a few key factors:
- Ordered Service Package
Bigger packages such as Gigabit Internet may need professional connections which may take 5-10 business days and more for scheduling after the purchase has been made. Some standard packages can be activated faster when customers attempt self-installation on them.
- Equipment Delivery Time
If furniture is shipped to you, you can expect 3-5 extra days on top of the processing time before installation.
- Self-installed vs Professionally installed solar systems
As stated above, self-installation is a service that is activated on your equipment, and it is typically ready to go within a day or two of receiving the equipment. Professionally, the installation may involve scheduling a technician visit.
- Order Volume
Activation time might take a little longer depending on the number of new orders that Cox might receive in any given period. Do not place an order early in the day or during the early hours of a day that is beginning a new school week.
Based on these factors, here’s an estimate for typical activation timeframes:
Self-Installed Internet Package
- Order processing: It usually takes 1-2 business days to process.
- Equipment shipped & received: It takes approximately 3-5 business days to process.
- Self-installation & activation: This is where you will come across the following response, Delivery time: 1-2 business days.
- TOTAL: Therefore, it will take about 5 to 9 business days to complete the delivery of the order.
Professionally Installed Gigabit Package
- Order processing: it takes about 1-2 business days to complete the order.
- Equipment shipped & received: This process will usually take between 3 and 5 business days.
- Wait for installation appointment: This usually takes 5-10 business days depending on the time it takes to conduct the market research and the number of revisions required.
- Install & activation by Cox technician: It takes 1 business day for the payment to be initiated by the buyer’s bank and processed by the seller’s bank.
- TOTAL: This would take about 10-18 business days depending on the time taken to prepare each item.
However, any given timeframe might be shorter or longer. The typical delivery time for most Cox standard Internet packages is 5-10 total business days from the time the order was placed. The time it takes to complete this process can take between 5-14 business days for basic speed tiers and first-time installations, while the higher speed tiers and professional installations could take between 10-20 business days.
Cox Internet Activation and Its Usage: How to Receive Updates
Need to know the current position of your Cox internet activation? Here are some tips:
- Cox Account, or by calling the automated Order Status line at (844) 349-7575.
- Cox sends emails on the order status and equipment shipment; check for such emails.
- If your equipment has been delivered, read through the guidelines for self-installation to go online at the soonest time possible or for your scheduled technician visit.
- If your activation process is still ongoing, and it has taken a longer time compared to the required time, you should contact Cox Customer Support.
Despite that, do not just sit around waiting for those status updates, update your network settings and ensure all the devices are ready for connection by running any necessary updates on the software beforehand. This way you will be able to be online and browsing very soon when the service is up.
Will Cox Credit Me for Activation Delays
If your Cox internet activation is taking longer than the time that Cox quoted, one may wonder whether or not he or she can get a credit. In some cases, Cox does provide credits to customers for delays:
- Missed Appointments: If a Cox technician never arrives at your scheduled installation appointment, it is generally possible to receive a credit if you simply ask for one.
- Extreme Weather Delays: As would be expected, it might take additional time to complete installs in extreme weather situations such as a severe storm or flood. Although the company is willing to provide credits in some circumstances, they never do so because of weather or any force majeure.
- Significant Unforeseen Delays: However, if it takes you drastically longer to activate because of the numerous and deceivingly simple errors on the Cox website, and you have no control over this, you can ask for a credit for that time. Please bear in mind that this does not include the business’ usual time to process an order as well as the time it takes to ship equipment.
For information on how to apply for an activation delay credit from Cox if the appointment was missed or if the delay was for a reason by Cox, please call Cox Customer Service after the service has been activated. You should expect to state your account information, give the details of the problem, and request modifications to your bill. Credits are not sure but may be credited based on merit.
Making Life Easier for Home Browsers: Getting On the Web Fast with Cox Internet
If you need high-speed internet for your home, then Cox Communications is the company to go for. If ever a person opts to subscribe to the service, he or she then begins waiting for the turn to go live online. Although this varies depending on the package type, you can gauge the time it will take to process an order to full activation after understanding Cox Internet.
It may take a week or even more but before you know it you will be connected to WiFi and enjoying your favorite videos, music, and whatever else you deem fit. Apart from awaiting the activation details in your e-mail inbox, kindly make an effort to wait offline as the procedures process. Soon enough, you’ll have the lighting fast, reliable internet you deserve, and thus, waiting for Cox will be worthwhile.
Ready to upgrade your internet experience? Call us now at +1 844-349-7575 to explore the best Cox Internet plans for your needs!