How To Cancel Centurylink Internet?
How to Cancel Your CenturyLink Internet Service?
If you are considering canceling your CenturyLink Internet service, you may be wondering what procedure you need to follow to disconnect your service and avoid early termination fees. It can be quite frustrating to cancel any service and this guide will make it easy for you to cancel with CenturyLink through the following steps.
Evaluate the Reasons for Cancelling However, as much as you would want to call and cancel the subscription, be sure to take a few moments to analyze your reasons for canceling the subscription. Are you dissatisfied with the speeds that you are receiving? Are there instances where you have been subjected to service disruptions? Is it possible that you are relocating to an area where CenturyLink does not have service? Ensure that cancellation is what you need about your internet requirements at the current time. If speed is the problem, then that can be fixed by upgrading your plan.
This lets one check for Early Termination Fees. Check your internet service agreement with CenturyLink to find out if you will have to pay any penalty for canceling the service before the agreed period. Early termination fees average $100 for DSL and can be higher for fiber optics. If you do face an ETF, work out whether it is financially viable for you to continue services until your contractual period is up. At times, it is even cheaper to pay this fee than to keep availing of internet services that are not required at all.
What are Considerations for Downgrading vs. Full Cancellation However, before you entirely cancel your service, you could consider whether switching to a cheaper internet plan would be sufficient for your needs. DSL and Fiber are two broad categories of internet service offered by CenturyLink and they come in different packages based on speed and price. Transitioning to a less expensive plan that operates at slower speeds may allow you to circumvent termination fees to keep a semblance of a functional Internet connection for fundamental uses. Explain the demotion plans that one is likely to talk to a CenturyLink agent when canceling.
Learn When Service Will Stop Just ensure that you have a clear expectation of when your service will disconnect when canceling CenturyLink's internet. Once you have called or completed the cancellation process online, CenturyLink will continue to provide the service till the end of the billing cycle. That means if you cancel mid-month, you will continue using the internet for the rest of the month that you already paid for. Make sure you allow for the time to set up new services after changes are made.
How to Cancel CenturyLink: Calling the Phone The simplest and most effective methods to cancel CenturyLink are through the phone. Their cancellation line is 1-800-860-1020, and you should call them to cancel your subscription. When asked, you should say, cancel service to be connected to the right department. You may wait on hold for half an hour or more on some of the numbers. Try being patient and do not fill out online cancellation forms because they take time to process.
Provide Your Account Information When speaking with the cancellation agent, give them your CenturyLink account number, the service address where the installation took place, and your full name and phone number associated with the account. Having this handy will allow them to quickly enter your account number and begin the process of disconnecting your service. If you do not know your account number they should be able to find your information using the service address.
Feel Free to Ask Any Questions Regarding Disconnection Before making a formal cancellation request, use the following time to seek clarifications on any other questions that you may have pending with regards to the cancellation policies, the return of equipment, final billing statements, or any termination fees. The CenturyLink agents should be able to explain to you all the details you need to know including the time frame within which the service will be shut down as well as the preparations that you need to make on your end.
It is also important that you state very clearly that you wish to disconnect all services. When ready, it is clear to inform the agent whether you want to end the call or disconnect from CenturyLink services. Select if you wish to cancel internet only or any other optional services such as home phone or Prism TV. The agent will then explain the date of disconnection and discuss whether you are charged a fee for canceling your contract early. This is your final chance to ask about other downgrade possibilities instead.
You are required to get a Cancellation Confirmation Number. Before the call is disconnected, CenturyLink is likely to give you a cancellation request number which confirms that you made the call to cancel services on the provided date and time. This cancellation number should be saved in records if problems occur in the areas of the final billing or service disconnecting. You can also use it in the future as a reference of where cancellation was placed.
Return Equipment after Disconnect Date If one was borrowing a modem or router from CenturyLink then he or she will be required to return that equipment after the official service disconnection date. The agent will guide you on how to pack the equipment appropriately and send it with a prepaid shipping label from CenturyLink. Please, print this label and stick it on the equipment box for easy returns. Never return your equipment after the last time you make use of it.
Early Termination Fees Are To Be Paid If Required If you are to experience an early termination fee on your CenturyLink bill for cancellation before the contract period, then it is imperative to pay this fee before the due dates enshrined in your contract. If you fail to pay ETFs, it can affect your credit report or even be reported to collections. While fees can be infuriating to the least, paying them can help you avoid any liabilities that are associated with your previous internet service contract.
Learn How to Edit Automatic Bill Payments If one has enrolled in autopay billing with CenturyLink, change those payment options. It is also advisable to cancel all linkages with a credit card, debit card, or bank account so that no more charges are made to your accounts by CenturyLink after service termination. Establishing a recap can also be useful in preventing the situation where one is billed for a certain service if he or she forgets to make a call and cancel the service for that particular month. However, not utilizing the automatic payments at all reduces future surprise costs.
Configure New Internet Connection As Described If you still need home internet, order installation from a new provider while simultaneously turning off CenturyLink. Schedule the installation date as near as possible to the last date of service with CenturyLink so you do not leave with no Internet connection. Ensure you conduct speed tests after the setup to confirm that your new service is running as advertised and across all your devices.
As a result of following this simple procedure of cancellation, it becomes easy to terminate your CenturyLink internet services formally. As a knowledgeable and systematized buyer, one can easily disconnect service without constant billing issues. Understand your legal rights when it comes to cancellation, ask the right questions, and give yourself a timeline to move to another provider if the internet becomes a basic necessity in your home. The following are useful when canceling CenturyLink to ensure that the cancellation process is smooth: