How To Cancel Verizon Fios?
How to Cancel Verizon Fios?
Verizon Fios is among the leading fiber optic internet, television, and phone service providers in the United States of America. Due to its relatively high internet speed and vast service territory, Verizon Fios services are utilized by many families throughout the United States. However, you may feel that you want to discontinue with Verizon Fios and perhaps opt for another provider. If one knows the process, then canceling Verizon Fios is very easy. Here are the detailed steps that one is required to follow when canceling Verizon Fios.
Discover the Reason behind Verizon Fios Cancellation. Before you stop your Verizon Fios service, however, it is usually good to take certain other considerations into account. Among the most often occurring ones include bad customer service, Verizon Fios not offering the required services, Verizon Fios being too costly compared to other providers, or unavailability of Verizon Fios services in the new location. It will enable you to choose another provider wisely understanding why you want to terminate the current one. It also helps you to be ready with a justification for the cancellation in case you are questioned when you make the call for cancellation.
Check Your Verizon Fios Contract The most crucial stage before canceling Verizon Fios is always checking your current customer contract. The contract states which fees you accept to pay if you terminate service before the expiration of the contract. Verizon Fios offers most of its packages for a 12 or 24-month contract. If you end your service before the contract term, you will be charged an early termination fee of up to five hundred dollars depending on your services. This can be avoided if you wait until the contract period elapses before you cancel the service.
Verizon Telephone Number To Cancel Service To cancel Verizon Fios you will need to give Verizon a call to their customer service telephone number. Ending the automatic payments is not enough to cancel the subscription and could negatively affect your credit. It is also wrong to cancel through an online chat. When you want to close your account, it is better to speak to a live representative so that Verizon effectively closes it.
When you get through, ensure that you are talking to a cancellation department. Inform them of your desire to terminate the services and the account and also the date when the disconnection will occur. Clearly state that you will be required to supply your account details such as account number, name, service address, and phone number associated with the account.
The representative will then ask why you have to cancel, for Verizon Fios in this case. If you have prepared for it, then even if you are asked five times, stick with your prepared reason. Several questions are asked to keep you as a customer, but be steadfast if you are sure you want to be disconnected from service.
Discuss Early Termination Fees The representative explains that if you cancel Verizon Fios before the contract term is up, you will be informed of the total amount of early termination fee you would have to pay. As earlier noted, this can be up to five hundred dollars depending on the services you offer. In case you are canceling right at the expiration of the contract, then you would not be charged for the early termination.
On any remaining balance, you should be able to ask for a credit. If you cancel it before the month is over, ask for a partial refund for the remaining unused days that Verizon Fios service will not be provided. Some companies do this and others don’t, but Verizon Fios usually gives credit for the fact that you are prepaying for days you will be without service.
Select A Service Cancellation Date After you are aware of your early termination fee and that you have requested bill credit, you are then in a position to choose your disconnection date. This is also referred to as the service cancellation date. Do not plunge into this without adequate contemplation.
If you do not care for service until shut off, request for earliest date possible for cancellation. However, if you still have to stick to Verizon Fios until the new provider arrives, then it is advisable to select a date that is close to the arrival of the new provider. But do not choose a cancellation too far from now as you will still be billed for the time being.
Check Cancellation Details At The End Of The Call Just before disconnecting the call with the Verizon Fios representative, ensure that you have agreed on all the cancellation aspects. Key points to review are.
Cancellation reason Account number canceled Service disconnection date The remaining bill amount with the credits that have been applied Early termination fee that you continue to pay
It is also important to follow up on these details to avoid any misunderstanding concerning account status or other charges that one may still incur after leaving Verizon Fios.
Return Rental Equipment Verizon Fios requires customers to return any rental equipment such as routers or DVR boxes when canceling the service. They will also talk about the equipment return when the customer cancels the order. Otherwise, request specifics of how and where one is expected to return merchandise.
Verizon offers the means of returning the equipment by offering pre-paid shipping labels. When received, take a print of these and pack the items properly. Make sure to write down the tracking number for your reference as well. Verizon will also charge unreturned equipment fees if items are not returned within thirty days after closing your account. These can be costly thus make sure to follow the return processes in the right manner.
Pay Remaining Bill And Termination Fees Be prepared to settle any outstanding balances in your account after cancellation such as early termination fees. Verizon expects these to be paid within thirty days usually. You can request the final bill to be mailed to you or you can view it on your account online. If these fees are not paid on time they can be turned over to collection agencies and that harms your credit score.
Order New Provider Service Get your new internet, TV, or phone provider scheduled for installation at your home just a few days after your Verizon Fios cancellation date. Steer clear of any gaps in services unless it is necessary to do so. Doing steps a and b at the same time makes it possible for one to change service providers and still not be deprived of some essential services. First, make sure your new provider has service availability in your location to avoid being locked into a contract.
Canceling Verizon Fios Checklist To Review
Determine cancellation reasons Look for the termination fees at the contract end date Next, you should call Verizon and have all services shut off. Explain early termination fees where relevant Claim reimbursement for the days that were not utilized with the bill. Choose a service cancellation date Confirm the amount that is legally due in fees and the date that the service was disconnected. Return all rental equipment Early termination fees plus pay the final bill Purchase new provider service from the following day after being disconnected with Verizon Fios.
Summary To cancel Verizon Fios one needs some preparation but if some key steps are correctly followed then everything runs smoothly. Decide why you are leaving and your contract status, call Verizon to have your line disconnected and make note of the final bill, return any equipment, pay for fees if you owe any, and get set up with a new provider. This Verizon Fios cancellation checklist helps in discontinuing their services without any complications. Before you choose to shut off, just make sure to count early termination penalties.