How To End Xfinity Service?
In this guide, you’ll find everything you need to know about canceling Xfinity services such as internet, cable TV, home phone, or mobile phone.
Why You May Want To Cancel Xfinity
There are a few common reasons you may want to cancel your Xfinity service
- Moving: If you are relocating to a place that is not covered by the Xfinity connections, you will need to cancel. If your new area is covered, more often than not, you will have to cancel the subscription and get a new one at your new residence.
- Cost: Xfinity offers promotional pricing, which can last between 12-24 months before reverting to the regular price. When basic rates are applied the price may be out of your reach due to financial constraints.
- Performance/Reliability Issues: If you have experienced numerous power outages or sluggish connections with Xfinity, you may consider changing your provider.
- Switching Providers: It may be possible that there is another provider in the market offering better rates or packages for it.
How to Cancel Xfinity Services
1. Contact Customer Service
The best way to cancel Xfinity is by calling their support hotline at 1-800-XFINITY. Make sure to inform the representative that you need to disconnect or cancel the service. They will ask for information like
- Account holder name, address, phone number
- Account number
- The service(s) that you wish to cancel
You should also be willing to give reasons why you wish to cancel in case the other party asks. Many times reps may ask for a discount or try to negotiate to retain you if they know the reason behind your decision.
2. Return Equipment
Xfinity insists on the leasing of the leased equipment including cable boxes, routers, and modems even if most of the cable TV, internet, and home phone services. The person will go over specifics on returning equipment using one of these choices: The agent will go into specifics of returning equipment via one of these choices:
- Order Xfinity home pick-up by
- Print prepaid shipping label and drop equipment at UPS
- Bring equipment to the local Xfinity store
Make sure that you also return any cables, remotes, or any other accessories that were included with the equipment as well.
3. This may have implications such as early termination fees and other costs.
If you are bound by a contract with high-speed internet, it is normal to incur early termination fees if you cut your subscription short. These range from $10-15 per month left on promotions up to $240 for flat rate contracts. The reps will inform you of any ETFs that apply when disconnecting service.
4. Cancel Automatic Payments
If you have your Xfinity bill automatically charged to a credit card or bank account, be sure to remove any recurring payments associated with the accounts after the service has been terminated. If these steps are not followed, you might continue to be charged or be required to pay fees for the inactivity of the account.
Confirm with the Rep any final bill/credits
When ending the conversation, always inquire whether there is a final bill that will be sent to you or account credit due to you. They will inform you when you can expect a statement of account. Refund or credit for any canceled services is processed within 30-45 days from the cancellation date.
What To Do If Can’t Cancel Online/Phone
If you try canceling online or by phone without success, the next steps include
- Online chat: used for live rep
- Go to the local service center
- Mail writing cancellation request
Ensure that copies of any letters sent are made and also follow in case the account is still active when the final billing cycle is over. Outstanding payments may be referred to collection agencies even if representatives did not process your disconnect request correctly the first time.
Alternatives To Cancelling Xfinity
Before pulling the plug on service, consider asking the rep about
- Cheaper Packages: There may be other less well-known new customer or retention deals that you can use to reduce your costs.
- Service Changes: It is also possible that you cut some of your services to save on monthly bills instead of eliminating them.
- Account Downgrades: Change the type of service offered to a resident to a business as most probably it is cheaper or reduce internet speed plan.
Summary
Disconnection of Xfinity services involves a call to the Xfinity customer relations desk, returning any leased property, payment of any early termination fees, and discontinuation of autopay. It is recommended to always follow up with a written notice as soon as an account is closed to avoid any billing complications. You should try to talk to customer service first before the company goes through the entire disconnection process in case there is another plan or package that might be more suitable for you.
Ready to elevate your home entertainment? Call us now at +1 844-345-0888 to explore the best Xfinity plans for your home! Enjoy fast internet and premium TV options. Don’t wait—get connected today!
