How To Reset Centurylink Modem?

Feeling disconnected from the world because of problems with your CenturyLink internet connection? If you have not tried to reset your CenturyLink modem, you should do it before contacting the customer support team. Sometimes, it could be that the connection is slow, it drops or the system freezes and a simple reboot can fix these issues. Resetting erases all the information stored in the modem and reloads the firmware; in other words, the modem is completely reset.

The process described above is rather simple and should take no more than a couple of minutes. Just ensure that none of the other users are online during the time of the resetting of the connection. To power cycle your CenturyLink modem, you can follow the instructions below.

Why Reset Your Modem?

There are a few common reasons to reset your modem.

• Analyze and address connectivity issues such as reduced speed or disconnection.
• Always clear system and application error logs after a power failure or any other interruption.
• Change the setting if you switched to the new CenturyLink plan speed
• Restart the connection after changing the position of the modem or any such changes.
• Sometimes it is useful to clear the memory to perhaps have a better performance.

Resetting clears the cache, resets all connections, and reboots all services that are not responding. Quite frequently, this alone will resolve minor technical glitches that might have occurred.

Before Resetting

First, check that you have no objection to there being no internet connection in your home right now. Resetting cuts the connection for a couple of minutes so ensure that others will not be affected by it.

After that, find the modem and identify if the CenturyLink service is running by observing the modem lights. The Power light should be steady while the DSL or Ethernet light should be indicating activity in the form of blinks, meaning there is a connection.

If modem lights are out or DSL/Ethernet lights are steady, there is a greater internet service problem. Please try to connect the devices directly to the modem to check it out.

How to Reset Your CenturyLink Modem?

Once ready, follow these steps.

Turn off modem power.

Search modem power switch or power plug. If there is a power switch then turn it off or if there is an option to remove the plug from the socket then do that as well.

Wait for 15 seconds for modem electronics to turn off completely. This clears all memory.

Turn the modem back on.

Insert the power cord back in or switch on the power switch to continue. Let the modem complete its power-up cycle. Solid power light shows that it has resumed.

Wait for connection

It will only take one or two minutes for the modem to connect back to the CenturyLink network. Many models also have individual status LEDs that will blink and stay blue or green when connected again.

Reconnect devices

After the modem has restored the internet connection, connect wired devices to Ethernet ports or wireless devices to a WiFi network. You may also have to power cycle the devices also to pick up the refreshed connection.

Verify speed

Perform a broadband speed test to determine the current status of your connection. Sometimes it returns to the previous speeds after reconnecting the modem. In case of slow speeds, use the following steps to resolve issues: If the situation remains unchanged, then it’s better to call CenturyLink.

Restore custom settings

Some modems still have stored the WiFi network name and its corresponding password even after resetting the modem. Some go back to earlier unhelpful ways of thinking and behaving. If necessary, revert the SSID name and WiFi password to your preferred choice using the administration interface.

Indicator lights guide:

• Power light ON = modem is connected with power supply
• DSL light BLINKING means to synchronize the DSL link.
• Ethernet lights BLINKING means that data transfer/exchange is happening.
• WiFi light ON = Wireless Local Area Network radio transmission

It is only the power light ON that should be turned on for the device to operate as expected. Other lights are useful when diagnosing problems.

Advanced Reset Options

The full power cycle reboot is the normal method of resetting any modem. But some modem web interfaces also have reboot options available in the admin panel. In addition, pressing the plus-holding reset button carries out a soft reset. Consider these other reset methods if the power cycle alone doesn't resolve problems: Consider these other reset methods if power cycle alone doesn't resolve problems:

Restart from the modem admin web interface.

Go to the modem administration interface and then restart using the Reboot Now option.

Soft reset button reset

Carefully insert the bent paperclip into the modem’s recessed reset button and push it. Some are very brief such as the quick press of the reset button that is similar to a power cycle.

Session 5 An extended reset button

Make sure you press the reset button for about 30 seconds. When holding for a long period, you find that the modem is factory reset, and as a result, requires complete reconfiguration. As for the extended reset, it should only be used by the technically proficient.

Unplug Ethernet cable

Another reason why unplugging an Ethernet cord is important is that it brings about a connection reset by force. Good when used away from the power outlet. Can also disconnect the DSL line instead. Gosh, that’s not fun don’t turn off both the DSL and the Ethernet at the same time.

Troubleshooting Connectivity Issues

If resetting the modem doesn't restore connectivity, examine the indicator lights after reboot: If resetting the modem doesn't restore connectivity, examine the indicator lights after reboot:

Power light ON?

If the power light fails to turn on, check.

• The electrical outlet is functional and has connections done.
• The power switch turned ON.
• Damage to the power cord or poor connection.

Is DSL/Ethernet blinking?

If the connection light is solid or OFF, try.

• Check that has an active CenturyLink service at your home
• Check for damages in the DSL cable or improper connection
• Replace the DSL cord with a working DSL cord
• Connect the modem to the telephone jack at the demarcation point

Still issues?

Telephone CenturyLink to inquire about the line quality, and modem signals or to know if they have indicated an internet service disruption. The technician can also send a refresh signal to your modem remotely or schedule a truck roll if there are suspected hardware problems.

Before dialing CenturyLink’s support services, make sure to unplug your modem and then plug it back in after a few minutes. This simple reset can fix many of the problems on your own quickly so you have the best possible speed.

Related Stories