How To Return Centurylink Modem?
Returning Your CenturyLink Modem
When you decide to cancel the internet services you are required to return the modem CenturyLink provided for your use. Returning the modem is the final step towards closing your account with CenturyLink completely. Below is a guide on how to return your CenturyLink modem correctly:
Check Who Owns The Modem The first thing that you will have to consider is the ownership of the modem; whether you own it or you are using a CenturyLink modem on lease. Look at the papers you received when ordering or check your account information online to see if you are renting your modem. If you bought the modem at the initial stage and acquired the service, then you can keep it and do not need to return anything to CenturyLink.
If there is no modem purchase fee or statement that you acquired the hardware, you have to return the modem to CenturyLink based on your service contract. The lack of return of a rented modem can lead to CenturyLink continuing to charge you rental fees even if you’ve terminated your internet services.
The modem and cords can be found at the following address: Since you have gotten here and are sure you need to return the modem, you will need to lay your hands on the actual modem with all the connected parts and accessories. Look for the CenturyLink modem in home offices, entertainment centers, and basements. It will probably have their company logo somewhere on the top or front of it.
Do not forget to pick up any power cords, coaxial cables, Ethernet cables, or any other accessories that may come with the modem. If you want to return everything that CenturyLink gave you initially, then you are going to have a seamless return process. They may also charge you for replacement costs in case it is claimed that some pieces are missing.
Package the Modem Securely You will then need to carefully wrap up the modem in a manner that ensures it is protected against any potential harm that may result from shipment. Ideally, the box and the packing materials used should be that of the set and its accessories but if that is not possible, use a cardboard box of the set size with some padding around it. To reduce the movement of the modem and cords inside the box during transport, ensure you wrap them with bubble wrap or paper.
Finally, use packing tape to seal the package well and ensure that there are no open spaces where the device or accessories could fall when transporting the package. It is critical to jot down the tracking number somewhere on the box and keep the receipt for your files in case of mishaps. This way you are sure to have documented the fact that you returned the modem as required.
Make Your Return Shipping Label CenturyLink will send you a return label when you decide to cancel service so you aren’t out of pocket paying for the modem to be shipped back to their warehouse. To receive your free prepaid return label, you have to call CenturyLink support or go to the website chat to inform them about your decision to cancel your account.
Send them your account information, name, and address, as well as inform them that you wish to return the CenturyLink modem and would like a shipping label provided. They give you a UPS return label on the spot which you have to affix to the modem box you pack. For your ease, they send you this printable label in an email form.
Take Modem to UPS Place The last step is to drop off your secured modem box at any UPS shipping location or drop off. Take a copy of the return label given by CenturyLink, stick it on the top of your box, and hand it over to a UPS worker at the counter or store. They capture the barcode and proceed to claim ownership of the package for it to be returned to CenturyLink’s distribution center.
Get Receipt From UPS Before leaving for the airport, request a manual receipt from UPS and ensure that you dropped the package with the modem there. This helps you prove that in case of any problem later on, you fulfilled your part of the bargain by returning the equipment. Keep this crucial receipt together with your label confirmation from CenturyLink in case they decide to come back for the modem in the future.
Check Your Final Bill It is recommended to carefully check your last bill from CenturyLink for any charges made after you have scheduled a disconnect. Look for any rental fees after your cancellation date to make sure their system records your return of the account and modem. If you notice extra charges for undelivered equipment, immediately reach out to support with your UPS drop-off receipt to address the issue.
Leaving a rented modem behind when done with CenturyLink internet services is not easy, but it guarantees no extra charges. Please refer to this guide and please make sure to keep shipping documentation to ensure a smooth return process. Being cautious when preparing your package coupled with getting a confirmation of where your modem was dropped also shields you from future modem loss claims.