How To Return Verizon Fios Equipment?
Returning Your Verizon Fios Equipment
When it is time you want to cancel your Verizon Fios service, you have to return any equipment that you were given by Verizon. This includes cable boxes, routers, modems, and any other device that Verizon supplied you with. Some of this equipment is expensive, and if it is not returned, then additional charges can be leveled on your final bill. Read the following guide to ensure that you return your Verizon Fios equipment in the right manner and avoid being charged extra fees.
Schedule a Pickup
Returning your Fios equipment would be easiest if Verizon picked it up for free at a time that would be convenient for you. When a customer cancels a service, they may arrange a pick-up online or by phoning the helpdesk. Verizon will schedule free-of-charge UPS to pick up the equipment from your house at the designated day and time. This guarantees that everything is returned on schedule and eliminates the need to visit another location to dump purchases made from a shop.
To schedule online, go to Verizon’s website and click ‘Sign In’ to access your account. Select Return Equipment under Billing & Equipment. Choose the date that you want to be picked up, and then verify your address. You will receive a confirmation email with pickup details.
If you schedule by phone, explain to the agent when canceling that you wish to return the equipment. They will arrange for UPS to come to your home to pick up the Fios devices.
Gather Your Equipment
Make sure to collect all Verizon Fios equipment before the date on which the technicians are supposed to pick up your equipment. This includes:
- Cable boxes
- Routers
- Modems
- Fios TV remotes
- Any other Verizon device
At home, you should attempt to get as much that is Fios as you can. Also, search for accessories such as the HDMI cable present in devices that have been discarded. They are still liable for fees even if they fail to return everything.
Package Items Securely
It is important to ensure that the Verizon equipment is properly stored for transport. Even though a UPS driver will pick the items for you, you will still need to tie cables, remotes, etc so that other items do not fall from the box during transportation.
Verizon suggests that, if possible, the items should be put in their boxes with the packing to include routers, modems, and cable boxes. If not, use another box and ensure that it is tightly sealed with packing tape. Tie up any loose cables or smaller accessories to ensure they will not escape from the package.
A Clearly Labeled Box
To eliminate any confusion, make sure to put a note on the box that says, Verizon Equipment Returns. This immediately informs the UPS driver what needs to be picked up from your house in a bid to be reverted.
Alternatively, you can use a marker to write directly on the box or place the page on top of the box using a piece of tape. In either case, ensure that it will be easily seen by the driver. Also, leave the box somewhere noticeable near the door of your home or where you use the post box frequently.
Alternate Return Options
If you prefer not to have a pickup scheduled or miss your pickup date, you have a few other options to return the equipment yourself.
Return to a Verizon Store: Another option is to take the equipment to your local Verizon retail store and leave it with them. Ensure that all the items are brought inside the store to enable employees to recount items in your presence. Such a decision calls for planning how to visit the store location.
Mail It Back: Verizon has a provision that they offer pre-paid shipping labels which can be downloaded from the internet and pasted on the box. It is also important to ensure that all items are well packed with cables and small devices placed in individual bags to avoid getting misplaced. Returning an item is free as long as you use the shipping label provided by Verizon. Verizon asks its clients to provide tracking information online so that the company can ensure the tracking info is returned.
Schedule Another Pickup: If you need to change the pickup time in any way, you can either go online or contact Verizon again. If you make the rescheduling before the close of your billing cycle, Verizon will not impose unreturned equipment fees on you.
Avoiding Fees
Verizon will expect all the equipment back before or soon after you cancel Fios services. Remember to either order a pick-up or choose one of the return alternatives sooner rather than later. One must never discard their Verizon device or refuse to return it.
Policies on when customers can return the equipment before attracting penalties are made by state laws. In most states, you have about 15 to 30 days after canceling Fios before such charges are deducted. Minimize fees by synchronizing the cessation of services with return deliveries as soon as possible.
If there are any return-related fees reflected on your statement, you should contact Customer Support. Gather documentation like UPS tracking number to show Verizon received shipped boxes. The company will reduce invalid equipment charges if you can prove that the items were returned.
In case you organize the returns soon enough, canceling Verizon Fios does not have to be a complex affair. Order for free pickup online to enjoy the convenience of the service. For a return, it is better to use the options provided by Verizon, namely sending the items via mail or dropping them off. If the equipment is returned before the end of a grace period in the particular state, then, there are no extra charges on the final bill. Taking the following measures ensures that the cancellation of Fios is seamless Should one need to Return the Fios.