How To Return Xfinity Equipment?
How do I Return Xfinity Equipment
As usual, using cable services from Xfinity TV Packages means sending back your equipment when it is time to cut your contract short. Losing the leased devices such as cable boxes, routers, and modems that are used during the subscription period attracts charges on the billed amount. Here, we’ve prepared a short checklist to help you return your Xfinity equipment in the correct manner and avoid getting charged extra.
Styling and Preparing Your Items for Return They need to return it in reasonable stock so be sure that your equipment is in good shape before returning anything. Go through each device carefully and assess the extent of the damages that it has incurred. It is understood that the items will undergo a certain level of wear and tear during its utilization, but it will be your responsibility to replace heavily worn out gear. Some of the rules are that if an item does not turn on or if it has any cracks in the casing or in the ports you may get charged a damaged equipment fee.
It is also recommended to do a factory reset on devices and appliances such as cable boxes, routers, and modems. This takes out all of the person’s data and brings the equipment to a blank state so to speak. Check your specific instructions for the details, but typically, it is a tiny round button that is located on the device’s surface and is active when the device is on. Doing this makes your return go much smoother and it is recommended to perform this reset.
Find Out where Your Local Xfinity Store is Located You can return the leased Xfinity devices at any convenient Xfinity retail store around you. Currently, more than 2000 centers operate in different parts of the country, although their density is observed to be higher near big cities. Go to the Xfinity Store Locator page and input your zip code to discover the stores for the area you live in.
When you have this decision, you should dial the centre of your choice and enquire about the types of equipment they allow. Restrictions apply if there is no sufficient warehouse space in some locations. Receiving an assurance that they deal with your kind of devices helps to save time in a futile trip.
Prepare Your Final Bill In case of the return of devices in person, present a physical document that is evidence of cancelling Xfinity services which could be the final bill or the account cancellation confirmation email. Retailers require it when they are dealing with the returns of equipment.
Remember that normal monthly fees should be paid for as long as the actual date of service termination is not reached. You do not wish to find yourself charged for late fees or find that service is being shut down half way while you are still making your equipment return. Similarly, paying all outstanding balances also increases the speed at which returned items are processed.
Gather All Your Equipment Amass all Xfinity branded devices you own at the moment. This includes:
- Cable boxes
- DVRs
- Routers
- Modems
- TV remotes
- HDMI, or coaxial cables
Also, gather all related equipments which may include outdoor enclosures, antennas, splitters, face plates or any other mounting equipment. Return it all in a box or a bag for easier carriage and save on the extra cost incurred in the process. Forgetting a single item leaves a gap that requires a second trip or bill after the first return from the store is complete.
Package Equipment Properly The Xfinity store may also request to place small items such as remotes or cables in a sealed bag before they can accept it from the customer. Only the huge devices require correct insulation within their own compartments. Anti-static packaging materials are used around the equipment to avoid scratching during transport to the warehouse or other storage facilities.
Pack the items into boxes with your first and last name, as well as your cell phone number in case the store requires your attention later. If you anticipate that you will be returning more than once, label your boxes with their total number and how many you will be coming back with (1 of 3, 2 of 3. .). Proper packaging and labeling help avoid losing track of smaller parts that may be included in the set.
Bring Equipment In-Store Once you did all of the above, make sure that all your devices are secured, and then pack up your car and go to the nearest Xfinity store. Be prepared to wait a bit – returns are usually 10-15 minutes per customer. The representative you speak to may be the same who activated your number for you. Your final bill and ID will probably be demanded so make sure to carry those along.
An employee will check all equipments that have been returned and cross check the serial numbers with an asset list of your account. Your information is vital, and offering it aids them in balancing the devices correctly. You should be ready to provide any further information like a PIN or the reverse of the checking account in case any automated payments were configured on the account.
Get Your Receipt I would highly recommend asking for a detailed receipt before you depart to confirm the equipment that you have returned. Keep this somewhere safe should there be a disagreement in the future. Some stores send electronic receipts by means of e-mail; however it is preferable to receive a paper copy. Make sure that every device that was returned is stated on your receipt together with its condition when accepted as “working,” “defective,” and so on.
Keep this receipt for at least one full billing cycle to prevent the provider from charging you twice. Go to your next statement and ensure that each of the charges for returned equipment has been deducted appropriately. If there are still charges remaining make sure to get in touch with Comcast support immediately and present the receipt to avoid collection actions for equipment that was returned.
That now outlines how easy it is to return the Xfinity leased devices by following those outlined above steps. Closely adhering to this guide protects one from getting into surprises of extra costs or problems in the future. All they have to do is pack appropriately, select an ideal Xfinity store and even retain copies of the return process. Within a few billing cycles you’ll be able to start anew and say adios to all of Comcast’s equipment. Do you have an arrangement in the near future for Xfinity return? Don’t hesitate to share in the comments below if you know any other tips!
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