How To Stop Xfinity Service?
In case you need to cancel some of the high-speed internet such as the internet, cable TV, home phone, or mobile phone services here are a few simple steps you can follow. Follow the steps below on how to cancel Xfinity services:
Check Account Status and balance Bills
First and foremost, make sure you are signed in to your Xfinity account either on the website or through the Xfinity My Account app. Check if there are any outstanding balances to clear and that the account doesn’t have other problems that should not be closed. It would also be wise to clear any outstanding balances to avoid problems in the future.
Find Out If You Are Signing An Exclusive Contract
Most Xfinity services such as TV and internet are sold with contract terms where customers can get a cheaper deal. If you are under contract then the fines for early termination may apply if you choose to cancel before the agreed time. It is very important to first check the contract end date before going any further. If you are on a month-to-month basis, then you can easily cancel your subscription at any time with no extra charges.
To cancel your subscription, DO NOT pay a third party, contact Xfinity directly.
The fastest method to cancel Xfinity services is to contact the company directly through their round-the-clock customer support line. When you are through, you should tell whoever is attending to you that you would like to be disconnected or to cancel service. Enter your account details and state the services you wish to cancel. The agent can set a cancellation date and provide precise termination fees if you are bound by a contract.
Alternatively, you can also engage in an online chat with an agent or request a callback. The agent will explain how to cancel the account about your case or situation. Other than customer care, one can directly go to the local Xfinity stores and discuss the cancellation of services with the representatives if the stores are not closed due to the pandemic.
Return Any Rented Equipment
If you have rented cable boxes, routers, modems, or other Xfinity equipment at home they have to be returned within 30 days of cancellation or else you will be charged for unreturned equipment. When you cancel, the service agent will provide information on how and where to return the equipment.
Typically, there are three ways to return the equipment: drop it off at a local store, arrange a pick-up for free with FedEx, or use a mailer return label that Xfinity provides. It is important to ask for a receipt for the returned equipment to ensure that you are not charged wrongly in the future.
Before full cancellation, it is advisable to downgrade the status of the reservation.
Here are some ways to cut down your monthly expenses so that you don’t have to entirely say no to Xfinity services: For instance, you can trim your TV subscription from a costly package to an affordable package. Or you can just cancel the TV and keep the internet if that will suffice in the amount of usage. Talk about other possible downgrade levels when making a call or in the live chat if you want full cancellation.
You can sign up for account closure notifications.
After requesting cancellation, Xfinity will continue sending you emails and text messages in subsequent billing cycles on how the service has been canceled. These notifications will state definite last dates concerning the different services that are being canceled in your account.
This is a list of all the notifications that were sent and read through a given period – check this list carefully and contact the service immediately if you identify any untoward transactions. If you are billed for services that were canceled with confirmed dates, demand corrections, and services to be stopped immediately. Pay promptly before temporary charges turn out to be charged to your account when you could have avoided them.
Check The Final Bill
When you discontinue your service with Xfinity, you will be given a final billing statement. Pay close attention to the charges that are being levied and make sure billing is ceased upon termination and no additional charges are levied beyond the agreed-upon cancellation date. Always enter a dispute in writing the moment that one finds that some of the items on the final bill are incorrectly charged or are unreasonable amounts.
This encompasses the major procedures on how best to completely disengage from the Xfinity service provider on cable TV, Internet, Home phone, mobile phone, or smart home. It is most appropriate for customers to inform the service agent of any other special requirements or inquiries when they are calling to cancel Xfinity. They may also help you with procedures to follow for a proper termination.
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