How To Sync Verizon Fios Remote To Tv?
This Verizon Fios remote is one of the key devices you need to use in controlling your Fios TV service and in switching through channels or options. However, a common issue that you can experience is the lack of synchronization between the remote and the TV or cable box. To get a Fios remote resynced is often a straightforward process that can be done without contacting customer service.
Here is a step-by-step guide on how to resync your Fios remote to your TV
Step 1 – Confirm batteries in the Fios remote
The first you want to check is whether the batteries in the remote are new or not, if not then replace them with new ones. Low batteries usually cause problems with synchronizing. If required, replace two new AA batteries in the remote control as per the polarity (+/-) sign shown inside the battery compartment.
Step 2 – Switch off the television and the cable box and switch them on again.
If batteries are good, then there is a chance that rebooting the connected devices would solve the problem - switch off the television set and Fios cable box. Switch off both from power for 1 minute. After one minute, connect all the devices again and then power them on. Switch off both devices and wait for 30 seconds before powering them back on and trying to sync the remote again.
Step 3 – Manual code search is an essential component of every programmer’s tool kit and involves using a code editor, such as Sublime Text, to look for a specific word or phrase within the code.
If this fails, then you have to manually synchronize the remote, which makes it go through a code acquisition process.
To do this, first, switch on the TV and the cable box. Press the OK and Menu buttons of the remote at the same time until the LED light at the top of the remote starts flashing twice. After blinking, release the buttons. Then press ‘988’ on the numbers on the remote control from the direction key. The light will blink twice again.
Power on the television set and then point the remote towards the Verizon box while pressing the channel + button and the channel – button and frequently pause in between to check which one of them makes the Verizon box respond. If one presses a button and the cable box reacts (the light turns blue or the menu pops up), do not press any more buttons. The remote is now synchronized.
Step 4 – Auto code search As a next step in the automation of the code search process, the Auto code search is performed.
If you try all of the above and still have no answer when pressing Channel + and –, go back to step 3 but when the remote light first flashes, type in “987”. This triggers an auto code searching mode.
In auto mode, wait for about 2 seconds and then press Channel + several times to enable the search for channels. Continue doing this until the cable box responds which will indicate that the sync was successful. When the correct code has been identified the light on the remote will start flashing.
Step 5 – Perform factory reset
If auto code searching does not work in synchronizing the remote, then the remote would require a factory reset.
Begin this process by powering on the TV and Fios box for the assessment of the remote control. Find the tiny circular button on the rear part of the Fios remote below the battery compartment that is labeled “Reset”. Using a paperclip or the tip of a pen, push this inconspicuous button and hold it for 3 seconds until a light turns on in the Fios remote. When the light comes on, let go of the reset button. This is a positive sign indicating that the remote has returned to its factory default mode.
Now go to step 4, you will need to resync using either the manual code set with 988 or auto search with 987 as explained in steps 3 and 4. One of the two options should now synchronize the remote successfully depending on your settings.
Step 6 – Further TV resyncing
If you have another TV that is connected to the Verizon box, then the remote will also need to be synced with the other TV.
Switch on the other TV as well as the cable TV. Using the Fios remote, turn the TV power button and hold it until the remote’s light starts blinking. Press the button and type 9-9-1 on the numbers. The light will start to blink more quickly.
Now press the Channel button several times until the extra TV is switched off. When the TV turns off, let go of the Channel + button – the code is memorized for that particular television. Switch on the other connected TV and ensure that the remote changed and is now controlling the power and volume of the newly connected TV.
Step 7 – Verizon Support
If all the above-mentioned steps have been followed but the Fios remote is still out of sync then, there might be a fundamental connectivity problem with the Fios equipment. Contact Verizon’s technical support at 800-837-4966 for further assistance.
A Verizon agent can tell if the set-top box was not paired properly or if the signal where you are located is not allowing it to sync. However, if they are unable to fix the sync issues, then it might be necessary to replace an older model remote or swap the cable box.
In Review
Getting a non-responsive Fios remote to reconnect with a TV and cable box again is generally an easy process.
- Ensure batteries are new and placed properly
- Reboot the TV/cable box by powering other devices
- Sync manual code 988 and auto code 987
- Reset the remote factory and redo the code setting
- If you are still not able to resync, contact Verizon Support.
By spending only a few minutes or even minutes to go through these troubleshooting steps, you should be able to regain full control of the Verizon Fios remote to change channels and manage your television and cable box.