Is there a fee to cancel AT&T service?
While it is quite easy to sign up for the various services from AT&T ranging from wireless, home internet, or TV, the same cannot be said for canceling any services subscribed to. This information is crucial since many customers are always concerned with the charges that they are likely to face or penalties when they decide to leave AT&T and cease their services. So, let’s look a little closer at AT&T’s early termination fees and analyze the process of cancellation.
What Fees are Associated with Early Termination in AT&T?
You will be charged an early termination fee (ETF), nevertheless, should you sign a service contract with AT&T and then cancel or end the service before the contract time runs. Your kind of plan will affect the ETF: The ETF changes based on your kind of plan:
Wireless: $150 or $325 per line you cancel depending on the plan
AT&T TV or Internet: The fine for canceling any appointment is up to $180 for each of the services that are to be provided.
These fees are used as a measure to ensure that customers do not leave at an early stage before AT&T has recovered its investment through the sale of subsidized devices or other installation services that it may have incurred in the process. On the positive side, you should know that if you do not want to continue using the service of that company anymore, you can easily do so when your contract term is over, and you will not be charged any money. No matter of existing contracts or not, AT&T has no monthly service cancellation fees.
The only option that doesn’t fit into this category is the AT&T PREPAID service which allows for cancellation at any time and the lack of any ETF since there is no long-term contract involved.
Ending of AT&T Contracts and ETFs
The common terms governing the provision of wireless services under the AT&T wireless internet service provider are as follows: The contracts have a term of 24 months for smartphone service, and the customers are allowed to upgrade their devices at subsidized costs. Policies for the home services offered by AT&T Internet including TV and internet services last for 12-24 months of contract too. To find out your particular contract end date, you can always visit the online bill statement or better still, call customer service.
At the same time, once your choice is up within the contract period, you can ask that your service be terminated without having to pay any money to attain it. Remember that though the contract may end, the service will often continue on a month-to-month basis so you will need to take some sort of action to cancel if you wish to stop service.
The Best AT&T Plans For Those Who Don’t Want To Break Up
The easiest method to cancel an AT&T service is to do it through a phone call to Customer Service on this number: 800-288-2020. When interacting via phone, mention you would like to cancel or disconnect the services – the representative can do that during the call. If you prefer self-service channels, you can also cancel by
- Online chat with a virtual assistant - If you have the website of the company in mind, go to the website and search for a white bubble that says “Have us call you”
- Email request – Please forward all the details about this matter to attcustomercare@att-mail.com
- Visit the local retail store – Request the representative to uninstall services.
Before you cancel, always double-check your figures by getting a final account statement that shows the balance to be $0 and where it is possible to do so, ask for a written confirmation just in case you ever need to prove that you have canceled your account. It is also crucial to maintain records of all communications concerning the termination of services.
Returning this equipment is also important especially if one has any AT&T wireless devices or routers with him/her as he/she will be charged for unreturned equipment fees. Mention this to AT&T personnel whenever you plan to cancel to ensure you get to return the equipment in the right manner.
In the event of a move and the need to switch to another provider, what are the steps that should be followed?
If you are changing your residence and would like to sign up with another carrier such as Verizon or T-Mobile at your new place, you need to have your AT&T service terminated. It is important to note that moving from one provider does not necessarily mean the closure or transfer of an AT&T account.
This cancellation policy should be done before the move date in the above instructions. I also like to pay off any remaining device installment balances so that the account balance would be $0 when closed. To switch the service location, it is common to surrender a new form and sign a new contract with fees for early cancellation. Therefore, if you intend to change your carrier, the best way to do it is by canceling your plan.
Parting Thoughts
Cutting your contracts and services with big partners like AT&T may require some planning and caution to ensure that you do not incur additional charges. However, if the consumer pays off any balances relating to the device, cancels after the initial contract terms are complete and returns equipment on time, then the consumer can switch services without further penalties. Several scenarios that must be considered when dealing with cancellation policies include the timing of the termination and the contract status.
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