Is Xfinity better than Verizon?

Posted on: 19 Jul 2024

Is Xfinity the better option when compared to Verizon?

In home internet and TV service provision, two of the largest players in the market are Xfinity and Verizon FiOS. However, which provider is truly the better one? Some of the features that can help in the comparison of the two platforms are internet speed, network stability, TV channels and their availability, prices, and consumers’ satisfaction.

Internet Speeds

Xfinity and Verizon both have internet service packages and these are the fastest with up to Giga bit per second (Gbps) download and upload. Nevertheless, more detailed numbers will depend on the location and the selected service plan.

Xfinity employs cable internet which is attained over the hybrid fibre-coaxial infrastructure. A major advantage is that the speeds are relatively stable even if the connection is being used heavily. Xfinity also has another fiber internet service type, which is a 2 Gbps internet service provider but is available in a relatively few areas.

Verizon FiOS is 100% fiber optic wired right into your home and on paper is faster than maximum cable connection speeds. However, some clients have complained of reduced data speeds during the late hours of the day and in the evenings.

They both can offer internet speed that is fast when compared to other internet service providers in the market in general. It is also probable that Xfinity refers to a slightly stable speed during peak hours. However, Verizon FiOS has a better potential in the future for delivering higher speeds as there are improvements in technology.

Reliability

Fiber and cable internet both hold very stable connections, and outages are extremely rare. Verizon employs the tag ‘FiOS: dramatically dependable with virtually zero outages’ to market the product.

However, it is also common to hear Xfinity customers providing high reviews for their service regarding the constant connectivity, and little to no disconnections. Thus, reliability often proves rather high in both cases. The most recent third-party reports have revealed slightly better reliability, but almost equal out-of-service scores between Xfinity and Verizon FiOS based on actual customer reports.

Channel Selection

Xfinity has an array of TV options, with basic packages coming with 140+ channels and going up to 300+ for the premium pack. It offers major broadcast networks, News, SPoT, Movie Channels, etc. Extra packages such as HBO Max, SHOWTIME and Starz among others are available at an additional cost and incorporated into the monthly charges.

Verizon FiOS TV packages are as diverse as the internet and broadcast television plans with choices ranging from 125+ channels to up to 425+ channels. Verizon also has the same premium network add-ons available All the three major carriers offer the same set of premium network add-ons.

In terms of the offered channel options, there are minor differences in availability from most of the featured networks but overall, the selections are very similar. However, Xfinity could be having a slightly bigger offer in the aspect of quantity as they allow for more overall channels on the highest-tier plans.

Pricing

Analyzing current prices, Xfinity and Verizon providers are extremely close in the rate offers for all tiers of service.

Here’s a pricing comparison of entry-level internet + TV bundles:Here’s a pricing comparison of entry-level internet + TV bundles:

Xfinity: Internet broadband – 100 Mbps and Television cable that has over 140 channels = $99 per month.

Verizon FiOS: But what we are seeing here is 200 Mbps Internet + 125+ Channel TV being offered at a price of $99/month.

Mid-tier bundles with faster internet and bigger TV packages show similarly matched pricing:Mid-tier bundles with faster internet and bigger TV packages show similarly matched pricing:

Xfinity: Fastest Cable Internet Speed: 300 Mbps = $100/month Cable TV with over 260 Channels = $60/month

Verizon FiOS: Internet Connection: 400 Mbps = $100/month Cable Connection: 425+Channel TV = $50/month

Gigabit maximum internet packages with premium channel additions price out essentially equal as well:Gigabit maximum internet packages with premium channel additions price out essentially equal as well:

Xfinity: Internet = 1 Gbps, Cable = 300 plus, Showtime, Starz = $220 per month

Verizon FiOS: 940 Mbps Internet + 425+ Cable + HBO Max + Showtime = $230/month

Therefore, when one tries to compare the similar plan bundles, the price offered per month at all levels of the service offered is highly competitive between both companies. Prices may shift slightly depending on the deals and discounts offered, but otherwise, prepare to pay as much as you are paying now each month.

Total costs may easily face downward for Xfinity as installation of cable is relatively cheaper as compared to fiber optics. However, Verizon often has fairly low setup fees that they employ in its promotional strategies to remain an affordable proposition to cable.

Customer Satisfaction

According to both JD Power and the ACSI, Xfinity and Verizon FiOS achieve similar customer satisfaction scores based on surveys of thousands of subscribers around the United States:According to both JD Power and the ACSI, Xfinity and Verizon FiOS achieve similar customer satisfaction scores based on surveys of thousands of subscribers around the United States:

JD Power Customer Satisfaction Index Ratings:JD Power Customer Satisfaction Index Ratings:

Xfinity Cable TV: It has scored a 73. 5 on a point scale of 1000.
Verizon FiOS TV: After attaining 739 points out of 1000,
ACSI Customer Satisfaction Ratings:
Xfinity Internet: Moreover, it is scored 70 points out of 100 points on average.
Verizon Internet: Due to these reasons the study has been awarded a rating of 71 out of 100 points.

Nevertheless, Verizon takes a little ahead of Xfinity, but still, both companies look quite favorable in the happiness of their users. For large national companies it is quite high and tests concern satisfaction levels in the ‘good’ and ‘very good’ categories.

I want to note, though, that consumers appear to be more dissatisfied with Xfinity than FiOS, or at least more vocal about their dissatisfaction on sites other than this one. However, this can only be due to the fact that Xfinity has more customers in total and is likely to have significantly more complaints overall. Using such logic and other independent data, one can come to conclusion that actual complaint ratios are pretty much the same as respective subscribers.

Key Reasons to Choose Xfinity:Key Reasons to Choose Xfinity:

They can be accessed in more places since cable mostly extends to other regions across the country.
Committed bandwidth speeds, especiallly in the evenings when other consumers are also using the internet.
Reduced buffering and stuttering in streaming and gaming due to the increased number of servers closer to the end user
Complements and integrates with other smart home devices and platforms such as Amazon Alexa.
High reliability, but not very often without the system.
Key Reasons to Choose Verizon FiOS:Key Reasons to Choose Verizon FiOS:
A broadband connection that comes with near maximum speeds because of fiber optic lines.
Non-ambiguous call quality plus video streaming effectiveness
To match the recent increments in infrastructure build-outs annually, availability must be extended.
Customer support services: Exceptionally high and well above the industry standard.
Originally, no data cap on the majority of the plans hence the ability to use as much data as one wants.

The Bottom Line

On all factors that can be considered – speed, availability, the number of TV channels provided, costs, and customer satisfaction – Xfinity and Verizon FiOS are very similar, with the slight edge toward the former. This way both the providers have proved to provide high quality services and mind blowing features.

Verizon had a higher maximum achievable future speed. However, Xfinity responds with wider coverage areas, speed differences in favor of the regions it serves, and more appropriate compatibility with smart home systems. Altogether you can look forward to selecting between two equally excellent options – elite internet and TV service.

Although it is unlikely to result in a significant difference between the two providers based on the comparison criteria outlined below, switching from one provider to the other is not an effective solution. Instead, your last choice could depend on factors such as the contract terms, the possibility of getting a discount when purchasing bundled services, and the vigilance of the customer service desk in your region.

Ready to elevate your home entertainment? Call us now at +1 844-345-0888 to explore the best Xfinity plans for your home! Enjoy fast internet and premium TV options. Don’t wait—get connected today!