AT&T Equipment Return Made Simple
Are you getting a new device or changing your AT&T services? Knowing AT&T's return policy and steps can help you make the change smoothly, especially if you need to return your old equipment. This guide will give you the important things to keep in mind. Make sure you have your account number and other needed details ready. Whether you are moving to a different service or returning a device during the return period, keep reading to find out how to handle it easily.
Understanding Your AT&T Equipment
Returning your AT&T equipment is a key step when you finish your service or get new devices. To make this easy, you need to know what equipment you have and what you must return. This can include things like modems, routers, set-top boxes, and power cords.
AT&T has different services, and each one comes with its equipment. You can often find a list of what you need to return on your AT&T account page or in the papers you got with your service setup. Knowing this information will help you have a smooth return process.
Identifying Your AT&T Equipment
Identifying your devices is the first step in returning them. Begin by collecting all the electronics connected to your AT&T service. This includes your wireless device, such as an Apple iPhone or an Android smartphone, and their chargers or accessories.
Then, check for equipment like modems, routers, and set-top boxes if you use internet or TV services. These devices often have labels showing model numbers and other important details to help you know what to return.
If you have trouble figuring out your equipment, don't worry. AT&T has plenty of resources on their website. They offer images and descriptions of common devices to help you. If you still have questions, their customer service team is ready to assist you over the phone.
Deciding What Needs to Be Returned
After you find your AT&T equipment, the next step is to figure out what to return. Usually, you must return anything given to you by AT&T. This includes your gateway if you use internet services, your DSL modem, or any other rental equipment. You may not need to return items that you bought outright or those that have a warranty period.
Take a close look at your service agreement, contract, or any messages from AT&T about what you need to return. These documents often tell you when to return the equipment. This is usually within 14-21 days after you stop the service or upgrade. They may also mention any fees if you do not return things on time.
If you do not return the equipment on time, you may have to pay non-return fees. It’s always wise to be careful. If you’re unsure about any items, contact AT&T customer service for help.
Conclusion
Returning AT&T equipment is easy once you know what to send back and how to do it. First, check what equipment you have and what needs to be returned. This way, you can have a smooth return process. You can return the equipment to any AT&T store. If anything is lost or damaged, make sure to deal with it quickly. There are no fees for not returning equipment, but the time it takes to process might be different. For more help or questions, check our FAQs section.
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Faq
How do I return my AT&T equipment?
You can return your AT&T equipment in several easy ways. You can ship it using FedEx. You can also drop it off at a drop box location. If you are eligible, you can ask for a return kit to send it back by mail.
Can I return equipment to any AT&T store?
Some AT&T stores may take back equipment, but it’s a good idea to check with your local store first. You can also return your equipment easily at FedEx Office or The UPS Store. Remember to get a receipt from the store rep for your records.
What if I lost or damaged the equipment?
Losing or damaging your equipment could lead to return fees. These fees can vary depending on the device and how much it is damaged. It's a good idea to contact AT&T. They can help you understand the possible charges. You can also talk about options for replacements or repairs. This may affect any refunds you may get or lead to restocking fees.
Are there any fees for not returning the equipment?
If you do not return your equipment on time, according to AT&T's return policy, you may have to pay non-return fees. These fees can be different depending on the type of equipment. For example, an iPhone with an eSIM may have a different fee than a regular device.
How long does it take to process the return?
Return processing times can be different, but it usually takes a few weeks after the return period ends. You will get an email confirmation when your return is done. If you have any questions or want to track your return, you can reach out to AT&T through their chat support or use the contact info on your receipt.
