What to do if Cox Wi-Fi is not Working?
Currently, a stable and fast internet connection is a must-have in a home for purposes of working, playing games, and keeping in touch with family members and friends. Cox is a broadband provider that serves millions of residential customers throughout the United States. However, as is the case with any ISP, the Cox Communications Wi-Fi may occasionally get disconnected or be unavailable at some times. Here are some things you can do to get Cox Wi-Fi back to normal:
First Steps
The first way that one can use in case of a malfunction in Cox Wi-Fi is to restart your device, as well as the modem and the router. Simply unplug them from power, wait 30 seconds, then plug them back in one at a time in this order:
1. Modem – wait until all the light turns to steady on.
2. Router (I wait for it to boot for about 2 minutes).
3. It can also include other equipment like a computer, phone, or tablet.
At other times, the simplest solution may be to power off and turn it back on in a bid to correct small software issues or fluctuations in connectivity. Remember also to log out of any applications or software before shutting down your computers/other devices and then launching them again.
It is recommended to note the error messages which may be displayed when trying to establish a connection as they may be very useful in identifying the issues. Ensure that the status lights of both your modem and router are firm, and if the lights are blinking, it may be an indication of a problem.
Check Wi-Fi Connection
If reconnecting your devices was not able to solve the problem, then check if the issue is unique to only your devices or if other devices connected to the network are also experiencing the same issue. Plug a device into your modem using a wire – if it works this way, it may not be an Internet problem, it may be specific to over Wi-Fi.
Go to the router admin page through getting the gateway (getDefaultGateway on Windows) and then try changing your wireless channel since interference on the channel being used could be a cause of the problem. It should also be noted that all Router Firmware Settings should be updated in the admin panel as well.
Suggest the router be relocated from its current position in the house to avoid being behind a barrier that may interfere with Wi-Fi signals. Moving gadgets and electronics around and having thick walls reduces Wi-Fi signal so one must rearrange the router and gadgets.
Contact Cox Support
If you found the steps above helpful but still cannot reconnect devices to Wi-Fi, call Cox support. In case you need further assistance, they can guide you through more steps to identify the possible cause and if necessary, they can send you a new modem or router.
Be sure to bring your Cox account information and the make and model of all the Cox equipment you own. This is important for you to know when the Wi-Fi problem started and other relevant information about measures that have been tried.
Here are some key things Cox support may have you check:
- Go to your router control panel and offer signals such as the signal-to-noise ratio and power levels.
- Check all the coaxial cables to ensure they are tightened by hand and none have been damaged, bent excessively, or loose.
- Sometimes, both the 2.4GHz and the 5GHz bands may not connect to the devices since they are mutually exclusive and should be tried individually.
- Go ahead and reset the modem and router settings then set up afresh if previous owner settings could be problematic.
- Try to ignore security features like WEP/WPA encryption temporarily just to see if reconnecting will then be possible.
- Try using the modem in the other coax ports in different rooms in case the problem appears to be peripheral.
If simple troubleshooting does not identify the root of the problem, Cox can arrange a visit of a technician to check the equipment and cabling inside the home, or if low signal from the utility lines affects Wi-Fi connectivity. The advantage of going for professional analysis is that it takes a shorter time for problems to be identified, however, if it is determined that bidding on the owner side is responsible a service fee may be charged.
Switch Cox Equipment
In the event tests reveal modem or router itself has failed, simply visit the nearest Cox Solutions Store for replacement services at no extra cost. In regards to the modem, newer models can help increase the speed and give a more satisfactory Wi-Fi connection.
In the same way, if you prefer, you can buy your modem and router that are approved by Cox so you can have more freedom to adjust the settings you need in comparison to purchasing the modem and router from Cox. The only thing is to ensure that the retail devices offered are compatible with Cox before being deployed.
Extend Wi-Fi Signal
While the size, layout, and number of floors in your home do not necessarily affect Wi-Fi performance in the areas closest to the router, rooms farther away may experience weaker connections. Instead of relocating the main router, it is more effective to install a mesh Wi-Fi network or a Wi-Fi range extender. The first one is an extended network without any interruption, while Wi-Fi extenders can connect to your Wi-Fi then amplify the signal to an even greater distance. Warnings: It is only advised not to place extenders near the primary router to avoid any overlapping issues.
All in all, here are several do-it-yourself steps that the users can undertake to reconnect in case of a broken Cox Wi-Fi connection. Most commonly, rebooting gear, changing router settings, moving the equipment, and calling support to be guided in the process helps home Wi-Fi to operate again. If you are experiencing persistent or recurring problems with the Internet or if the problem is widespread, then you should consult with a specialist to determine the source of the problem. There are also other approaches which include buying the latest modem/router equipment or expanding the Wi-Fi networks as other ways of ensuring that all parts of your living space remain connected to the internet at high speeds when using any of the Cox services.
Ready to upgrade your internet experience? Call us now at +1 844-349-7575 to explore the best Cox Internet plans for your needs!