What to do if FIOS is not working?
You wake up in the morning, eager to get to work, and you grab your remote to switch on the television or open your computer to log onto the web and then you find out that your FIOS internet is down or very slow. When important services we depend on let us down, it can be quite infuriating. This blog will help you on how to go about troubleshooting FIOS to find out what the problem is and have your internet services connection back soon.
First Things To Check
However, before concluding that something is wrong with the Verizon network itself, one should rule out some of the simplest problems. Make sure that all the power cables and the ethernet cables connected to your FIOS router or the network extenders are properly connected at both ends. Also don’t forget to inspect any cables on the set-top boxes you use for TV as well. Check that any equipment has not been inadvertently disconnected by pets, children, or during cleaning.
If the connections seem okay proceed to find out if other houses/businesses within your locality are complaining, either through the notice board or making a few random calls to neighbors/stores. System-level problems can be evidenced by the fact that many people are facing such problems and not something perhaps unique to one’s home.
Visit The Verizon Outage Map
On the Verizon website, there is a public map indicating any current known problems with FIOS services. Go to www.verizon.com, select Support, then select FIOS - Internet, TV & Phone, and then check the map of Known Outages to see if your neighborhood is listed. You may also follow their Twitter @VerizonSupport for updates. Current outages are also depicted on this map along with the estimated time of restoration. If your area is not visible on the map which is usually the case, then some other factor must be responsible for interrupting service in your home as opposed to the entire area.
Restart Your Devices
In the case that Verizon does not display any reported network problems, try unplugging your FIOS router and network extenders if you have any. Turn off the supply voltage in the equipment, wait for half a minute, then reconnect to the power source. Provide several minutes for the device to fully restart on its own. This simple step will solve many intermittent problems.
Also, it is recommended to restart any devices in your home that are connected to the internet, including smart TVs, laptops, tablets, media streaming devices, etc. The first simple step is to power the devices down and then turn them on again. If the problem persists, then perform a full reboot of the unit by disconnecting the power cord from the electrical outlet for about 30 seconds before plugging it back in. Booting the devices will help in reconnecting to the internet as well as eliminating any software glitches that may hinder internet access.
Check For Firmware Updates
Ensure that the FIOS router has the most updated firmware version installed in it. To do this, open any web browser and type the gateway IP address which is located on the router’s label. If you are not sure about the login details, refer to your router's user manual for more information. Go to the update area to know the firmware available now as compared to the firmware installed on the device. The newer firmware is refined and compatible with more devices.
It is also advisable to update the connected devices such as smartphones or computers, smart speakers, or the like since vendors are often enhancing device networking capabilities through OS updates. Firmware and software updates guarantee your equipment is compatible with your home network and ISP service.
Call If Issues Persist
If you still cannot get connectivity even after all the above steps, you need to call Verizon FIOS technical support which is available all the time. Be prepared to give specifics about the devices that are problematic, the types of issues they are experiencing, what if any, troubleshooting efforts have been made, and what specific error messages are reported, if any. Verizon can use a remote diagnostic tool to test your FIOS service lines and then find out where the problem is.
Most of the time, difficulties stem from the wiring or other tools and devices within the house or other network nodes and interconnections in the neighborhood. Support can tell whether you have to replace your router, ONT box, or extenders due to failure and will arrange professional services for the installation of new hardware. For physical line problems, they may require to arrange for a technician to dispatch for the repairs.
Learning to get back on our feet and start again
As you may know, FIOS issues can test the patience of an individual, however, do not get upset and follow the connectivity troubleshooting process. More often than not, simple procedures like rebooting or even making firmware updates can solve issues very fast without requiring the services of a technician. However, if issues remain, gather details to relay to support specialists to expedite the identification and restoration of normal FIOS usage.
Ready to experience blazing-fast internet? Call us today at +1 844-967-4555 and discover the power of Verizon Fios Home Internet! Don’t miss out—get connected now!