Why Did Cox Charge me a one-time Fee?
Have you recently observed a one-time fee on your Cox bill, which you have never encountered before? Well, you are not alone since we aim to help you understand why Cox Internet has charged this fee and whether it was appropriate to do so. There are a variety of fees which, like with any other cable and internet service, Cox customers can be charged depending on some situations. Some of the fees that may be charged can look unjustified or outrageous, but there is always a logical explanation.
Well in this article we are going to look at the most frequent one-time fees Cox has and why it might have appeared on your bill at the wrong time. And so, the best course of action then was to continue reading in a bid to hopefully at least get some clue on what that mysterious charge was for.
Equipment Non-Return Fee
If you have had Cox services and recently terminated them, one of the possible reasons for a new fee is that the company claimed you have not returned the rented equipment. Cox, offering services like TV, on the other hand, gives its customers equipment such as cable boxes, DVRs, and remote control units on a rental basis.
Cox also fines customers a non-return equipment fee if they fail to return these items after canceling service. This ensures that they are paid for the devices if they do not recover them. The total fee, however, depends on the sort of equipment which is yet to be returned. If you did not return the equipment that was rented, expect fees between $135 to $400 for cable boxes and DVR receivers.
To help you avoid this annoying fee, make sure that you bring any Cox rental equipment back to a retail Cox store within 14 days of disconnecting from Cox services. In some cases, transportation can also be an issue and they offer to pick you up for free from Cox when canceling the service. This will stop non-return charges from ever appearing as a nuisance again.
Early Termination Fee
Were you unable to fully agree on the services that you didn’t cancel Cox services before the due date? If so, chances are the fees that you incurred on your final bill are the early termination fees.
Customers who subscribe to Cox cable services often take one-year service contracts or even longer when subscribing to Cox bundles. If you cancel TV, internet, phone, or bundle services during your contract period with Cox, you will need to pay an additional early termination fee of up to $240 per service. This is to recover the promotional discount which they might have offered to you.
The only way to avoid such steep early termination fees is by either finishing the entire term offered by the service provider or waiting until the auto-pay discounts are due. If you ever have to discontinue services at an early date, ask if the 30-day satisfaction guarantee will apply to help you avoid certain fees.
Extra charges for late payment or reconnection
They also can arise when you pay your Cox bill after the due date Although they are one-time charges, you need to be cautious not to incur them. If you fail to pay the billed amount by the due date, then Cox has the right to charge you up to $10 for every month that you are in arrears. They would like their customers to be consistent in the payments of bills and other charges.
If this made you leave an unpaid balance so long that Cox disconnected your account, then reconnect fees may apply when you are to rejoin. These fees can be as low as $20 or could go as high as $100 depending on whether a technician is needed to restart service. The firm also requires funds to institute disconnections and reconnections of accounts that have been deemed inactive by Cox.
To avoid being charged late fees and reconnection fees, one has to read the due date of the Cox monthly charging carefully and make sure that they pay Cox before the due date. It's important to avoid missing any payment at all, you can consider making payments through autopay using your bank account or credit card. If a person tries to save money in a particular month, the first thing they should do is call Cox before the due date to agree on payment plans that do not have an interruption of the services. This helps you avoid the punishable hiatus in your services.
Technician Visit Fees
Do you remember that you made a service call sometime soon where you will have a Cox technician arriving at your house? Cox has the right to charge service call fees when providing a technician to a customer’s property if the task to be done on that property is beyond the basic installation. Common scenarios where technician fees apply include:
- Those requiring wiring repairs and troubleshooting services within their homes
- Relocating your equipment and supplies to another room or a new area
- Making changes to the existing internet equipment to improve internet connectivity for Wireless Fidelity.
Most technician “truck roll” fees range from $ 50 or more based on the nature of the visit and the work to be done. Some of the components of the system that were fixed, changed, or removed during the service call may attract an extra fee on top of the service call price.
Although you can learn how much it will cost for Cox to install services through the provided setup, it is better to know what the standard installation entails to avoid hidden charges from the technician. Understand what specific work makes it warrant the special service call pricing. During the conversation with the representative over the phone, do not hesitate to request a quote of what technician charges approximately are in your type of case. This entitles one to reject the visit if the charges seem exorbitant to the provider.
Disconnection Fee for Moving
Would you like to transfer your residence to another locality that does not have Cox services? For instance, when ending any bundle or standalone services such as TV, internet, and phone due to a move, one is likely to be charged move-related fees. For instance, while signing up, Cox has other disconnection fees which include a hundred dollars for disconnecting all qualifying services fully in the first twelve months of signing up. This includes fees charged early in your administration center relating to your account creation and subsequent early cancellation.
However, one can always avoid being charged this disconnection fee if he ensures that one component of the bundled services is kept active at the new location. For instance, if you are relocating to an area where Cox internet service is not offered, you may want to retain phone or possibly television service at the new place. We imagine that the physical location of services can probably be changed without the bitter $100 disconnect fee. Likely, ensure that you discuss and agree on the fees with a Cox representative before you fold your services due to some relocation.
Damage Fee
If you somehow caused harm to a rented Cox equipment such as a cable box during your usage, the costs for repair or replacement, if any, are listed as one-time only. Individual cords should always be connected properly and electronic equipment should not be placed near a source of heat, humidity, or other equipment that may cause impact damage.
If there is an issue with the package, it is recommended to call Cox to check on the coverage of replacement warranties or protection plans. They can often reduce or even completely exclude the cost of repairs. More damage charges can be prevented in the future by buying your modem and router. This also does away with Cox equipment damage fees as you are fully responsible for the equipment you have rented without an added monthly rent.
Indeed, extra charges are simply a divergence of customer and provider’s expectations when it comes to what is considered part of a package, and what is allowed in terms of contracts, equipment, and other miscellaneous. It is rather important to know the general Cox fees and some installation peculiarities in order not to face or foresee many one-time fees. However, if you have any concerns about these fees or wish to know the quotation of services before they are provided, you can always talk to a Cox representative. Some sociotechnical issues are just due to misunderstandings.
Ready to upgrade your internet experience? Call us now at +1 844-349-7575 to explore the best Cox Internet plans for your needs!