Why does my Xfinity internet keep dropping?
Why does the Xfinity internet keeps on dropping?
Losing Xfinity internet connection at random can be very annoying and that is why I am sharing this review. One moment you are watching a video, listening to music, playing a game or even doing your daily tasks, the next, no internet connection. You would know how tiring and frustrating it is to do anything when the high speed internet connection is extremely unpredictable. So, what causes it to happen with Xfinity and what can you do to prevent or deal with it?
Possible Reasons for Xfinity Internet to Drop
There are several potential culprits for random Xfinity TV Packages drops:There are several potential culprits for random Xfinity internet drops:
Equipment Issues The issues related to the cable modem, your router, cables, or other hardware you might have can lead to connectivity issues. Old equipment, equipment that is unsuitable for use or equipment with incompatible technology can hinder the continuity of data. This entails equipment repair or replacement, caused by problematic factors such as loose cable connections, worn cables or device failure.
Bandwidth Overload Its demand is higher than its capacity when many devices are streaming, downloading, or gaming at once, which congests the available bandwidth in your home via Xfinity plan. Increasing the bandwidth available on the plan or cutting down the number of times people use it at once may solve the problem.
Signal Disruption Problems in cables like poor cables, improper connectivity, or issues with cables/wires that are connected to your home can reduce the quality of the internet signal and cause intermittent drops. Another reason that may be causing interference to the connection is problems with the Xfinity equipment in your area.
ISP Network Issues Disconnection may occur due to issues with infrastructure, servers, or networks either within the premises of operation or in the vast Xfinity network. Some of the causes may include outages due to items such as power losses, damaged lines and equipment on the utility poles, load spikes during higher demand periods, and technical issues at Xfinity or with partners in the network.
Orientation Issues If you rely on the wireless connection, factors like distance from the router, the presence of barriers between the connected devices and the router, interference from neighboring devices, improper positioning of the router’s antennas are some of the causes of WiFi problems that lead to drops. Sometimes, it is preferable to using cables to connect the devices to the router if the connection is possible.
Software and Settings Your own devices and networks are also capable of hindering connectivity even if your Xfinity service is normal: outdated drivers, firewall settings that prevent connections, VPNs in the mix, malware, or configurations on your devices.
When to Use and How to ‘fix’ Dropped Connections
Run Xfinity Diagnostic Tools This company provides help tools such as Xfinity app’s Internet Troubleshooter and My Account portal’s Internet Troubleshooting Assistant which are designed to perform specific tests and identify your exact connection problem for the appropriate solution or remedy to be initiated.
Contact Xfinity Support If you are still unable to resolve the issue, dial Xfinity’s technical support helpline, use the option for live chat, tweet the company, or request for a technician to visit your home. But with remote support, the support agents are able to access your network without physically being there, and may suggest things such as sending a signal refresh to your equipment. Be sure to write down error messages: This is particularly important because whenever there is a drop in the flow rate, be sure to note the make and model of your equipment to enable the company to fix the problem.
Check Equipment Connections Check all cables, routers, modems to see if there are any loose wires or loose ports at any point. Tighten or re-insert connections. Check on the state of the equipment to see whether it has any signs of damage or wear and tear. It is advised to dust them and to put them in open area not fully enclosed to avoid heat build up. Replace modem or router if the current one is suspected or has already been used for a long period of time.
Inspect Outlet Where Cable Enters the House Looking at the coaxial cable coming from the outdoor utility lines directly into your house, try to spot signs of external damage or internal cable bowing that might be compromising the quality of the signal prior to its entry into your equipment. If cable problems are on the side of Xfinity then it is advised to contact them for further assistance. For problems that may be derived from in-home wiring, you may require a technician visit to change cables or correct section if required.
Change WiFi Frequency Through the router settings interface, or Xfinity application you have, try changing the currently used broadcasting frequency band. It may be possible to change from the standard 2. 4Ghz band to 5Ghz or vice versa to reduce the interferences from other WiFi signals within your region that may cause conflicts leading to connection drops. And while 5 Ghz provides faster connectivity, it is also less spacious than the 2. 4 Ghz.
Update Network Equipment Software/Drivers As a first step, try to go to the vendor’s web site of the connected device to see if there are software or firmware updates available for the modem, router, or network adapter cards inside the connected device. It is very common that when network equipment are fully updated, such problems which make the connectivity to behave erratically are solved.
Change Router Position for Optimal Internet Signal If there are some areas where the signal is bad, and WiFi drops occur, it is better to switch the router’s place to make a more suitable distribution set to allow good connectivity to all devices. Another aspect with routers is that the antennas can be physically moved to change the direction in which signals are beamed depending on the coverage required.
Save band width wherever possible Since bandwidth is a limited resource, it is important to conserve it wherever it is possible. If a large file or network stream is being downloaded, consider doing this during non-peak hours with regards to bandwidth use or temporarily pause the download to continue at a later time. Restricting use of multiple applications that consume lot of bandwidth at one time reduces congestion which may be causing frequent disconnection. If bandwidth overload is a regular occurrence, you should up your Xfinity data plan to get the higher speed.
Replace Network Equipment It is also correct that for older routers and modems, replacing old equipment after 2 or 3 years can improve connectivity since the devices’ performance worsen with usage over time. Another disadvantage of using newer WiFi standards is that newer WiFi standards offer faster and more reliable connections than the previous ones when implemented through the use of new equipment.
Use Ethernet for dependable communication. For fixed appliances around the house such as desktop computers, game consoles and streaming television units, it’s good to plug the devices directly to the router whenever possible through ethernet rather than relying on WiFi. Exclusion of reliance on the stable WiFi connection generally helps to avoid the connections dropping out time to time.
Therefore, by following the steps provided here to analyze your equipment connections, update your drivers, avoid conflicts that affect bandwidth and leverage on Xfinity’s rich knowledge base, you should be able to handle most of the causes of the haphazard disconnection to allow for steady connectivity. However, if various tools and tips do not work, never shy away from seeking help from a professional technician as some problems cannot be solved by anyone other than a professional.
Call us today at +1 844-345-0888 to discover the best Xfinity plans tailored for you! Don’t miss out on fast internet, great TV options, and unbeatable customer service. Get started now!
