Welcome to our comprehensive guide on Verizon customer reviews. At CTVForMe, we dive deep into user experiences with major TV and internet providers to help you make informed decisions. Verizon, a leading telecommunications giant, offers a range of services including Fios TV, high-speed fiber internet, and home phone bundles. While known for its robust network and innovative features, customer feedback is mixed—praising reliability and speed but often criticizing customer service and billing practices. We've researched reviews from trusted sources like Trustpilot, BBB, Reddit, ConsumerAffairs, and recent surveys (up to 2026) to provide a balanced overview. Whether you're considering switching to Verizon Fios for your TV needs or evaluating their overall service, this page breaks it down with real user stories, pros, cons, and expert analysis.
Overview of Verizon Services
Verizon Fios stands out in the crowded TV and internet market with its fiber-optic technology, delivering ultra-fast speeds and crystal-clear TV streaming. Services include:
- Fios TV Packages: Options like Your Fios TV (customizable channels), More Fios TV (200+ channels), and The Most Fios TV (425+ channels with premiums like HBO and Showtime).
- Internet Plans: From 300 Mbps starting at $39.99/mo to Gigabit speeds up to 940 Mbps at $89.99/mo, all with unlimited data.
- Bundles: Combine TV, internet, and phone for savings, often including perks like Disney+ or Netflix bundles.
- Add-Ons: Home phone with unlimited calling, voicemail, and features like call blocking.
Availability is strong in the Northeast U.S., but check your address for coverage. Verizon's 5G Home Internet expands options in more areas, competing with cable providers.
Verizon Customer Ratings at a Glance
Based on aggregated data from multiple sources:
- Trustpilot: Verizon Wireless scores around 1.3/5 stars (over 6,000 reviews), with Fios at similar low marks. Common themes: poor customer service and billing disputes.
- Better Business Bureau (BBB): 1.11/5 stars for Verizon Wireless (over 3,000 reviews) and 1.09/5 for Communications. Complaints focus on unresolved issues and service disruptions.
- ConsumerAffairs: Fios earns 3.5/5, with praise for speeds but criticism for availability limits.
- J.D. Power & ACSI Surveys (2025-2026): Verizon Fios tops East region satisfaction at 575/1,000, scoring 76/100 in ACSI—above industry average. It excels in reliability but lags in value perception.
- Reddit and Forums: Mixed; users love coverage in urban areas but decry "nightmare" customer service experiences.
- Overall Satisfaction (2025 CableTV.com Survey): Fios TV leads with 79% satisfaction, beating competitors like Xfinity.
These ratings reflect a divide: technical performance shines, but human elements like support often falter.
Best Verizon Internet Plans
| Plan | Download Speeds | Starting Price | Data Cap | Call Now |
|---|---|---|---|---|
| Fios 300/300 Mbps Internet |
Up to 300 Mbps | $39.99 per month | Unlimited data | (844) 967-4555 |
| Fios 500/500 Mbps Internet |
Up to 500 Mbps | $64.99 per month | Unlimited data | (844) 967-4555 |
| Fios Gigabit Connection | Up to 940 Mbps | $89.99 per month | Unlimited data | (844) 967-4555 |
Verizon Fios Best Features:
- High speed internet
- Contract-free plans
- Unlimited data
- Reliable, fast service
- 24/7 Dedicated Customer Support
Here are the easiest ways to reach out Verizon customer service and technical support. Call (844) 967-4555 for help.
Verizon Internet Review FAQ
How can I get Verizon service?
To get Verizon service, you should call (844) 967-4555 and ask a Verizon specialist if you need any help.
Is Verizon internet cheap?
Verizon offers some competitive rates, especially if you're looking for broadband internet. And if you're looking for a bundled deal that includes TV and phone service as well, you may be able to save even more money. So, if the price is a major consideration for you, Verizon is worth checking out.
Is Verizon internet Right for You?
Verizon internet is a great choice. Verizon offers high-speed internet plans that are perfect for streaming movies and TV shows, playing online games, browsing the web, and more. Plus, their customer service is top notch, and they offer a wide range of plans to choose from.
Does Verizon offer wi-fi service provide?
Verizon does offer wi-fi service. In fact, Verizon offers a variety of wi-fi services, including wi-fi calling and wi-fi hotspots.
Can I move my current Verizon home internet service to another address?
Yes, if you're moving within the service area, you can transfer your home internet service to your new address.